Service Supervisor

Service Supervisor 

Full Time | $84,238.94 per annum + benefits. Yacht Club Precinct, Canberra, ACT

About Us

Canberra Southern Cross Club (CSCC) is a community-owned club proudly serving Canberra across our Woden, Tuggeranong, Jamison and Yacht Club Precinct venues. We do things the CSCC way, Community, Service, Committed, Culture; and we’re looking for a hands-on leader who shares those values to help us keep delivering great times and great memories for our members and guests.

About the Role

As Service Supervisor, you’ll lead front-line operations across food & beverage and events, supervising our service teams to deliver consistent, compliant and genuinely welcoming experiences. You’ll coordinate staff in real time, coach on the floor, and make sure every shift runs smoothly — all while upholding our standards for compliance (RSA & WHS) and venue presentation.

What You’ll Do

• Provide clear direction to Team Leaders and Food and Beverage Attendants throughout the shift.
• Maintain full compliance across all service areas, including RSA and WHS, through proactive supervision.
• Provide on-shift coaching and support, monitor customer interactions, and address performance issues in real time.
• Proactively manage venue presentation and operational readiness, and stay current on menus, promotions and operational changes.

About You

You’ll need:

• Demonstrated experience in a hospitality or service environment, with exposure to supervising or leading a team.
• A proven ability to coordinate staff and manage workflow across multiple service areas during live operations.
• A sound understanding of RSA and WHS requirements, and compliance obligations.
• The ability to monitor performance and provide clear direction, feedback and on-shift support.
• Strong communication skills and the ability to manage competing priorities under pressure.

It would also be great if you have:

• A qualification in hospitality, leadership or business management.
• Previous supervisory or team leader experience in hospitality or a multi-outlet venue.
• Experience in a membership-based organisation.

What We Offer

• $84,238.94 per annum.
• Staff discounts and subsidised meals
• Genuine career development and training, including support with RSA requirements
• Free onsite parking and facility access
• The chance to work across some of Canberra’s favourite community club venues

How to Apply

Click Apply Now and submit your resume along with a short cover letter telling us why you’d be a great fit for the CSCC team. We can’t wait to hear from you!