Retail Sales and Administration Coordinator

About the role

Trailers Parts and Repairs is a busy, well-established trailer parts retail store, online store and repair workshop. We are looking for a friendly, highly organised and proactive person to become a key member of our Currumbin team. This role is definitely not a boring desk job. One minute you might be helping a customer find the right trailer part, the next you're booking a repair, processing an invoice, ordering stock or adding a new product to our online store. We're looking for a genuine jack-of-all-trades who enjoys variety, takes ownership and loves being part of a busy small business.

Key responsibilities

• Assisting customers with the sale of trailer parts, accessories and trailers

• Providing friendly and helpful customer service in-store, over the phone and via email

• Preparing invoices, quotes and sales orders

• Booking trailer repairs and managing workshop bookings

• Liaising with customers regarding their repair jobs

• Managing and maintaining our website and online store

• Adding and updating products, pricing, descriptions and images online

• Social media posts - if that's your thing

• Processing online orders

• Ordering stock from suppliers and monitoring stock levels

• Receiving stock and maintaining accurate inventory

About you

• Extremely organised, efficient and proactive

• Friendly, confident and genuinely enjoys helping customers

• Able to work independently and use initiative

• Comfortable juggling several different tasks during a busy day

• Reliable and takes pride in their work

• Computer confident and comfortable learning new systems

• Accurate and attentive when dealing with invoicing, orders and stock

• A natural problem solver

• Comfortable working both behind a computer and on the retail floor

• Experience in retail, customer service, administration, stock control, e-commerce, or automotive parts would be an advantage but is not essential

About us

Trailers Parts and Repairs is a well-established trailer parts retail store, online store and repair workshop. We pride ourselves on providing genuinely helpful service and have built a great reputation with our customers for being friendly, knowledgeable and always happy to help. We're a small team where every person matters and everyone pitches in.

Benefits

• Monday–Friday hours:

  Monday–Thursday 7:30am–4:00pm Friday 7:30am–3:00pm

• A friendly and supportive workplace

• A varied role where the days go quickly

• Plenty of opportunity to learn

• The chance to take ownership of your role

• A relaxed and supportive, but also professional working environment

• We’re a locally owned family business and genuinely care about the people who work with us. We pride ourselves on having a supportive, happy workplace where everyone is valued and treated as an important part of the team.