Case Management Officer

The Social Services Regulator (SSR) is an independent statutory authority that exists to safeguard the rights of children and young people as well as people who use social services in Victoria.

The SSR regulates the Social Services Standards, the Child Safe Standards (for organisations without a sector specific co-regulator as well as the social services sector), and also administers the Worker and Carer Exclusion Scheme (WCES), Reportable Conduct Scheme (RCS) and Working with Children Check (WWCC) scheme and NDIS Worker Screening Check.

The Social Services Regulator takes an integrated and intelligence driven approach to identifying, preventing and excluding unsafe people from working with children and young people, as well as ensuring organisations that work with children and young people keep children safe from abuse and harm by meeting the Child Safe Standards.

As a co-regulator of the Child Safe Standards, the Social Services Regulator works with other co-regulators of the Child Safe Standards including the Department of Health, Victorian Registration and Qualifications Authority (VRQA), Victorian Early Childhood Regulation Authority (VECRA), and Workforce Inspectorate Victoria to keep children safe from harm and abuse.

THE ROLE

The Case Management Officer provides high-quality administrative and case management support to the Internal Review Branch. The role acts as the primary administrative liaison for internal review applicants, internal stakeholders and external organisations, coordinates the collection of information and documents, and ensures review matters are managed efficiently, confidentially and within statutory timeframes.  

The role has authorised access to confidential information held by operational areas of the Social Services Regulator and acts as the primary liaison between the Internal Review Branch and original decision-makers to facilitate the efficient conduct of reviews.

The position does not participate in the substantive assessment or determination of review applications.

ACCOUNTABILITIES INCLUDE  

Day-to-day your responsibilities will include:

• Coordinate the end-to-end administrative management of internal review matters, ensuring files are established promptly and maintained in accordance with legislative, privacy and records management requirements.
• Act as the primary administrative point of contact for internal review applicants, their representatives and external organisations, coordinating the exchange of information and documentation to support the timely progression review matters.
• Prepare and issue acknowledgements, requests for information and routine correspondence, respond to procedural enquiries, and maintain productive working relationships while exercising discretion, professionalism and sound judgment in the handling of confidential and sensitive information.

For more details, please open the position description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please contact SSR HR at **************@ssr.vic.gov.au. 

Please apply to submit your interest in this position.