Customer Service and Administration Officer

NSW Stoma Pty Ltd is a not-for-profit organisation dedicated to the support of members who have undergone surgery resulting in a Colostomy, Ileostomy, Urostomy / Ileal Conduit or other external pouch procedure. We are a non-Government, self-help organization, tasked with distributing stoma and related products on behalf of the Department of Health.

As a registered charity our primary focus is to support our members by:

·         Supplying our members with essential products to manage their stoma

·         raising the standard of care and wellbeing for all ostomates

·         providing information, education, encouragement and emotional support through our website, journal and our regional and urban information & education days

·         funding a free clinic for members with our Stoma Nurse

·         representing ostomates and advocating on their behalf to the government, both federal and state.

·         Additional assistance to members as required.

Reporting line: Deputy Manager and General Manager

Location: Unit 5, 7-29 Bridge Rd, Stanmore NSW 2049

Duties include:

·         Front line Customer service duties including monitoring and answering emails, answering phone calls from members and Stomal Therapy Nurses and front desk reception duties

·         Processing customer orders using dedicated software

·         Liaising with suppliers and members as required re availability of goods

·         Processing member payments and following up with members re: outstanding payments

·         Assisting in the warehouse including picking & dispatching orders

·         Assisting in other duties as required

·         Maintaining the office environment including keeping the area clean and tidy at all times.

This is an entry level position and full training will be provided.

Prerequisites:

·         Excellent Communication skills

·         Good computer literacy

·         Proficiency using MS office suite inc outlook, word and excel

·         Excellent attention to detail

·         Ability to work well in a team

·         Ability to work with minimal supervision

·         Quick learner

·         Ability to prioritise tasks while working to competing deadlines

·         Reliable and punctual

·         Compulsory successful police check

Benefits:

• Great team environment

• Salary Packaging available

• Training & professional development opportunities provided

Salary Range: working under the Clerks Private Sector Award – salary commensurate with experience

Application Instructions:
Email your application addressing the selection criteria with your resume to: ***********@nswstoma.org.au. Do not apply via Seek. Applications close 26th August 2026.