Airport Lounge (Food & Beverage) Attendant - Full Time

JOB SCOPE

• Maintain the cleanliness and tidiness of PPL lounge
• Serving food and beverages to guests
• Assist guests in a friendly manner
• Processing the guest accounts using the registration and online device

JOB DESCRIPTION

• Greet the guests and escort them to the designated seating
• Collect payment from the guests at the reception counter before proceeding to the lounge
• Ensure check in process runs smoothly – process the guest accounts accurately and efficiently
• Handle the guest questions and concern in good manner
• Making sure the reception area is always well prepared, clean and monitored at all times
• Answer telephone / email enquiries and liaise with airlines
• Take out boarding announcement
• Direct guests to the boarding screen and direct them to the departure gates
• Communicate VIP arrivals to the designated staff
• Prepare food labels as required by the kitchen
• Replenish food and beverages in the food counters and refrigerators in a timely and hygienic manner
• Ensure sufficient stock levels of amenities are available
• Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards
• Ensure timely opening and closing of the buffet, bar area or food retail outlet
• To be familiar with product and service procedures and carry out them correctly and professionally at all times
• Ensure all backup operating equipment is cleaned, polished and fully stock at all times of operations
• Order taking if required of the outlet and delivery of food to the correct table
• Collect dirty plates, glassware and rubbish from the tables and lounge area
• Customer engagement, establishing and maintaining good customer relations including anticipation of guest needs
• To provide courteous and professional service at all times
• Hardworking, holds accountability, creative and positive attitudes
• Completely familiar with all instructions contained in employee handbook
• Contribute to a safe working environment by ensuring properly trained in safe working practices, safety hazard identification and risk management
• To attend training sessions and meetings if required
• Report to duty punctually, dressed and groomed to required standards

JOB REQUIREMENTS

• A friendly, customer focused attitude with the strive to provide total customer satisfaction.
• Confidence in liaising with various internal and external clients.
• Previous customer service or hospitality experience.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.
• A high standard of grooming and personal presentation.
• Excellent communication and interpersonal skills.
• Must have RSA Certificate.
• Should be able to start at 4am
• Should be able to work Full Time

Pay: $27.08 per hour

Benefits:

• Free drinks
• Free food

Experience:

• Customer service: 1 year (Required)

Licence/Certification:

• RSA (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person