Housekeeper/Cleaner

Position objectives: 

• Act as an ambassador for the hotel at all times 

• To provide a consistently clean, safe and welcoming environment for patrons and staff maintaining standards of hygiene and presentation throughout venue

• Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development 

• Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team 

Principal Responsibilities: 

• Ensure excellent and professional client service at all times 

• Setup and reset specific activities as directed 

• Undertake general cleaning and service duties of accommodation 

• Communicate and liaise with team members, management and other areas of operation 

• Adhere to company Code of Conduct and standards at all times 

• Ability to work in a team based environment 

• Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures 

• Develop and maintain high levels of service within the hotel on a daily basis 

• Proficient in the professional service of housekeeping and cleaning

• Good conflict resolution skills 

• Courteous, welcoming and informative 

• Strong and effective communication methods with management and staff 

• Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times 

• Any other duties directed by Management