Field Service Technician

About the role

The Field Service Technician performs maintenance and troubleshooting of on street hardware, installation and commissioning of hardware, and provides support to customers and projects. You will work as part of a small team, dealing with external customers, working independently, and supporting the Australian business with your technical abilities.

Key responsibilities

• Perform maintenance and troubleshooting of on street hardware

• Installation and commissioning of hardware

• Complete tasks in a timely manner adhering to the appropriate SLA's

• Update Fault Management Systems

• Provide installation and commissioning documentation as and when required

• Provide remote telephone support to customers

• Prepare and present fault reports

• Support project related activities

• Support any hardware and software testing

About you

• Minimum of two years technical background/experience

• Proficient in fault finding and resolution of hardware issues

• Evidence of supporting technical projects

• Comfortable working outdoors

• Proficient in using Microsoft and Google equivalent applications, mainly in PowerPoint, Word, Visio, and Excel

• A good level of Electromechanical and electronic Hardware knowledge

• Must have a valid WA drivers licence

• Must be able to provide a police clearance

• Must be able to pass a drugs and alcohol test

• Good interpersonal skills and ability to work within a demand-led environment, demonstrating tenacity, self-motivation, adaptability and problem solving skills

About us

EasyPark, part of the Arrive Group, is part of a premier global mobility solutions provider, established through the merger of industry pioneers EasyPark Group, Flowbird Group, Parkopedia and ParkMobile. We are a global enterprise with over 4,000 employees worldwide with a substantial presence in 90+ countries, serving over 65 million yearly users. Our foundation is built on more than 70 years of innovation in the parking and transport sectors. Established in Australia in 2012, today more than 6 million Australians have downloaded the EasyPark app for digital parking.

Benefits

• Company vehicle provided

• Laptop provided

• Mobile phone provided