Retail Assistant

ABOUT THE ROLE

We’re looking for a friendly, motivated person to join our general hardware team as a casual Retail Assistant. In this role you’ll help local customers and tradies with product advice, orders and quotes, while learning more about hardware, timber and building materials along the way.

If you enjoy working with people, like being part of a busy team and are keen to learn, we’d love to hear from you. 

RESPONSIBILITIES WILL INCLUDE

Our Retail Assistants are hands-on, customer-focused and ready to help across the store wherever needed. Day to day, this may include:

• Processing customer orders and quotes by phone and email
• Helping customers find the right products and solutions
• Providing great service on the floor and at point of sale
• Keeping customers updated on orders and delays
• Checking invoices and order details for accuracy
• Monitoring stock levels and supporting the team with store tasks
• Taking part in regular product training with leading brands

QUALIFICATIONS & SKILLS

• Experience in customer service, retail, hardware or the building industry
• Knowledge of timber or heavy building materials would be a bonus
• Good communication skills and a genuine enjoyment of helping people
• Attention to detail and confidence using computers or learning new systems
• Physically fit and able to Manually handle goods
• A strong focus on safety and working as part of a team
• Manual vehicle licence Essential
• Forklift licence advantageous but not necessary