ICT Services Manager - Regulatory Delivery

We are seeking an experienced and motivated ICT Services Manager - Regulatory Delivery to join the Digital Services team in the Australian Charities and Not-for-profits Commission (ACNC).

As an ICT Services Manager - Regulatory Delivery, you will lead the ownership, governance and continuous improvement of the ACNC’s regulatory delivery platforms, including the Charity Register, Charity Portal and associated business systems. You’ll ensure the ACNC’s digital services support the effective delivery of regulatory functions through secure, reliable, and user focused solutions.

Working at the intersection of business and technology, you will maintain a strong focus on public trust, service quality, usability and operational effectiveness, ensuring changes to systems and services align with organisational priorities and regulatory requirements. You’ll lead the strategic evolution of the regulatory delivery ecosystem, translating regulatory, policy and operational requirements into digital solutions that improve services for charities, the public and the ACNC. 

Our ideal candidate

• has experience with Dynamics 365, iApply or Microsoft Power Pages, D365 CCaaS (Call Centre as a Service), or GovCMS/Drupal
• provides strategic leadership and ownership of regulatory delivery platforms, ensuring digital services effectively support regulatory and operational outcomes
• translates regulatory, legislative and operational requirements into clear roadmaps, system enhancements and practical digital solutions
• builds strong partnerships across business and technical stakeholders, ensuring alignment between regulatory priorities and technology delivery
• works effectively with vendors and delivery partners, managing performance, quality and outcomes while maintaining accountability for business value and service performance
• leads and develops high-performing teams, builds organisational capability and fosters an innovative and collaborative culture.

Experience with Dynamics 365 will be highly regarded.

The Australian community requires the highest integrity of ACNC staff. Our ideal candidate also acts with integrity, makes ethical decisions and embodies our cultural traits and APS values.

We encourage Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people and people with disability or neurodivergence to apply.

We determine whether an organisation meets the legal definition of charity and we work to ensure charities understand and meet their obligations by providing guidance and support. Located in Melbourne CBD, we are proud to have a diverse workforce that understands our vision and purpose and is made up of people who are committed to achieving our Corporate Priorities. We work hard to attract and retain talented staff. We promote a people centred culture that models our values and understands our vision and purpose. You may be required to undergo integrity checks during the course of your engagement with the ACNC. Find out more information about us on our website https://www.acnc.gov.au/about.