Network Technical Specialist

The Government Assurance Team (GAT) Level 2 Networking team provides complex technical support of a Tier 1 Managed Services NOC. The role has a responsibility for the operation and maintenance of Enterprise customers Data Networks in a 24x7 shift environment.

This role requires you to have Negative Vetting Level 1 Security Clearance.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You'll Do

Telstra Enterprise - Enterprise Operations Government Assurance Team is responsible for the day-to-day operations of Telstra's enterprise business, including order fulfillment, customer support, and service delivery.

Responsibilities Of The Role

You will provide specialised technical support in the detection, investigation and resolution of complex network faults and routines associated with the customers network including associated Telstra carriage services, ensuring all faults are responded and resolved within agreed timelines.

This Will Include

Apply excellent Incident management methodologies to detect and resolve faults in an affective and timely manner to meet monthly KPI metricsPerform L2 investigation of network faults. Provide specialised technical expertise in the investigation and rectification of more complex faults and routines. Diagnose and restore complex issues associated to customers private networks for Telstra's enterprise customers.Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by TelstraProvide pro-active Change management with customers to ensure that customer impact of service/network changes and planned outages are minimised. Complete all simple service requests/ MACs in timely mannerCo-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution

About You

Essential Qualifications and Experience

NV1 Security clearanceCCNA certifiedFortinet Foundation (Fundamentals/Associate) certifications3-5 years of experience on network supportCisco Switching / routing knowledgeFortinet Switching / routing knowledgeITIL Awareness of incident management, service request fulfilment and change management processHands on experience of Cisco and/or Fortinet device configurations

Highly Desirable

Bachelor's degree in engineering / Telecommunications or equivalentCCNP certificationFortinet Advanced (Associate/Professional) CertificationsWireless, F5, Juniper and VOIP knowledgeSDWAN technologies

Other Requirements

You must be located in Canberra or SydneyYou must be able to participate in a 24/7 shift roster work arrangement

Candidates must be Australian Citizens and have current Baseline/NV1/NV2 clearance minimum to be considered. This role will require you to hold and maintain an Australian Government Baseline/NV1/NV2 security clearance.