Establishment Service Officer

Clerk Grade: 5/6

Salary Range: $102,936 - $113,579 plus superannuation and leave loading

Employment Type: Full-Time, Ongoing

Location: Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. [Talent pool will be created for other locations such as Parramatta and Goulburn]

Application Closing: Monday, 7th September 2026 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do
Collaborate with Strategic HR, Payroll and managers to maintain accurate establishment structures, support workforce planning activities and ensure establishment processes are understood and consistently applied.Build establishment structures, manage SAP infotypes to ensure accurate workflow delegations, and provide reporting, insights and advice to leadership and client divisions.Support the resolution of establishment related issues by working collaboratively across teams and contributing to the implementation of new processes and ways of working.Well-developed time management and organisational skills, with the ability to meet deadlines and manage competing priorities.Demonstrated ability to work both independently and collaboratively as part of a team.Strong communication and stakeholder engagement skills, with the ability to build productive working relationships across a range of business areas.

About You

The successful candidate must demonstrate strong capabilities in:
Experience with ERP systems, within a large and complex organisationExperience in Establishment Management transactional processing in a Shared Services environment

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, 7th September 2026 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process