Team Leader - Patient Booking Coordinators

Join a High-Performing Dental Team

We’re looking for a high-calibre Team Leader to lead our Patient Booking Coordinators and work closely with our Head of Sales & Service to drive exceptional sales, service and patient outcomes.

This is a fast-paced, high-impact role suited to a top performer who thrives on targets, loves leading people and knows how to turn performance data into results.

About the Role

You will be responsible for leading, coaching and developing the Patient Booking Coordinators team while supporting the Head of Sales & Service with the day-to-day performance and growth of the department.

You will:

• Lead and motivate a high-volume patient booking team.
• Drive team performance against KPIs, sales and conversion targets.
• Coach team members to maximise performance and accountability.
• Work closely with the Head of Sales & Service on strategy, performance and operational initiatives.
• Monitor and report on KPIs, identifying opportunities for improvement.
• Oversee high-volume calls, emails, leads and patient enquiries.
• Ensure exceptional patient experience and service standards.
• Help improve booking, follow-up and conversion processes.
• Champion CRM usage, technology and new systems.
• Take ownership, solve problems and proactively drive improvements.

What We’re Looking For

You’ll be a strong fit if you have:

• Proven experience leading a large team in a high-performance environment.
• Dental industry experience – essential.
• Strong knowledge of dental terminology, treatments and item codes.
• Experience using a dental CRM or patient management system.
• Strong understanding of KPIs, reporting, conversion and performance management.
• Experience managing high volumes of calls and emails.
• Excellent Excel and Microsoft 365 skills.
• A natural ability to learn new technology and systems quickly.
• Exceptional organisation, communication and problem-solving skills.
• A proactive, energetic and results-driven mindset.

The Person

We’re not looking for someone who simply manages a team.

We’re looking for a leader who raises the standard.

You are commercially minded, highly organised, accountable and confident making decisions. You know how to motivate people, analyse performance and turn underperformance into improvement.

You thrive in a fast-paced environment, take ownership and consistently look for ways to do things better, faster and smarter.

What Success Looks Like

High-performing team.  Higher conversion.  Exceptional patient experience.  Consistent KPI achievement.  Continuous improvement.

If you are an ambitious dental leader who wants to make a real impact, we want to hear from you