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HBF Health
About the Role As a Membership Processor, you will be joining our Policy Team at see-u, assisting with complex enquiries to maintain a high standard of service. You are responsible for providing exceptional service to…
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About the role
About the Role
As a Membership Processor, you will be joining our Policy Team at see-u, assisting with complex enquiries to maintain a high standard of service. You are responsible for providing exceptional service to our members and other internal departments. You’ll act as a contact point for any membership queries and assist the Member Experience Team with complex enquiries to maintain a high standard of service.
You’ll join a high performing, passionate and driven team who are always willing to coach and support each other and aim to deliver better-value services that help our members enrich their lives.
What you’ll do
Member Support: Act as the primary contact for membership queries, resolving complex enquiries and providing accurate information.
Processing Tasks: Handle new membership applications, updates, cancellations, and premium adjustments. Complete daily and monthly processing tasks and ad-hoc requests.
System Management: Maintain proficiency in membership systems (e.g., HAMBS), assist with system testing and upgrades, and troubleshoot technical issues.
About you
You have experience in finance or insurance or a similar clerical or administrative role and are known for your accuracy, care, and can-do attitude.
You’re confident communicating across phone and email and you take pride in getting details right.
You enjoy learning new systems, adapting to change, and pitching in to help your teammates when it gets busy.
Above all, you care about delivering a great experience not just ticking boxes.
Keen to Apply?
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