Customer Support Officer

THE ROLE

We're looking for a Customer Support Officer to join our Children's Services Support Services Team! You'll be a first point of contact for families, Directors, Educators and Regional Managers, handling enrolments, bookings, payments and general account enquiries. You'll work closely with our Senior Support Officers, who you can turn to for anything more complex. The role is full-time, with 38 hours per week.

Key Responsibilities:

• Provide frontline phone and email support to families, OSHC Directors and Educators, and Early Learning staff

• Process enrolments, checking documentation and following up anything incomplete

• Manage Xplor booking requests, waiting lists and account updates

• Process payments, refunds and EFTPOS transactions

• Run weekly Master Roll reports and follow up discrepancies with services

• Support Vacation Care administration and Communications updates

SKILLS & EXPERIENCE 

• Relevant qualification in children’s services, administration or equivalent experience

• Experience in administration or customer service, ideally in a high-volume or fast-paced environment

• Strong attention to detail and time-management skills

• A confident communicator who's comfortable managing multiple enquiries at once

• Experience with booking or account management systems (Xplor experience highly regarded, but not essential)

• A team player who takes pride in getting the details right

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get-involved/careers/find-a-job.

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

• Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together

• YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services

• Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support

• Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development

HOW TO APPLY

For a confidential discussion about this opportunity, please contact Erinne Chung Gon via email ••••@ymcasa.org.au or call 04•• ••• 835

Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 21st of September 2026.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

• National Police Check (issued in the last 6 months)

• DHS Working With Children Check

• International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.