Cafe / Bottleshop Assistant Manager

Assistant Manager (Full-Time) – Cafe Gumly &

Bottlemart | Gumly Gumly, NSW

This isn’t just a manager title.

We’re looking for someone who wants real responsibility, takes ownership, leads from the front and helps us grow the business.

At Cafe Gumly & Bottlemart, customer service comes before everything.

Our business is built on our regular customers and the relationships we have with them. We want someone who genuinely enjoys getting to know people, remembers our regulars, understands what they want and makes sure they keep wanting to come back.

This is a hands-on role.

You’ll serve customers, lead the team, place orders, fill shelves, organise the cool room, maintain cleanliness, manage standards, help with rostering, identify opportunities and make sure things actually get done.

We are not looking for someone who just has ideas.

We want someone who can identify an opportunity, make a plan, implement it and follow it through.

If you need to be told what to do every step of the way, this probably isn’t the role for you.

If you naturally see what needs doing, take responsibility and enjoy improving things, keep reading.

What you’ll be responsible for

• Leading the day-to-day operations of Cafe Gumly & Bottlemart

• Delivering exceptional customer service and setting the standard for everyone around you

• Building strong relationships with our regular customers

• Opening and closing the business when required

• Leading, supporting and holding the team accountable

• Getting to know each team member and helping them perform at their best

• Managing supplier orders and maintaining the right stock levels

• Filling shelves and keeping the cool room clean, organised and fully stocked

• Keeping the café and bottleshop clean, hygienic, tidy and highly presentable

• Maintaining strong food-safety and hygiene standards

• Helping manage and adjust rosters based on the needs of the business

• Staying in regular communication with the owner

• Identifying customer trends and reacting quickly

• Reviewing sales and business performance

• Finding practical ways to increase sales across different departments

• Helping with social media, promotions and marketing activities

• Taking ideas from concept to implementation

• Identifying problems, solving them and following through until they’re fixed

What we’re looking for

• Cafe and bottleshop experience is highly preferred

• Previous management, supervisory or team leadership experience is strongly preferred

• Someone fully committed to a full-time leadership role

• Exceptional customer service skills

• Someone confident working directly with customers every day

• Strong communication and people skills

• Reliability, organisation and flexibility

• Someone who leads through their own actions

• Someone comfortable making decisions and taking responsibility

• Someone who notices problems before they need to be pointed out

• A person who can support a team while still holding high standards

• Someone who takes feedback well and wants to continually improve

• Someone who wants to progress in their career and grow with the business

Most importantly, we want someone with an ownership mentality.

If something isn’t right, you don’t walk past it.

If a customer needs help, you step in.

If sales can be improved, you look for the opportunity.

If you have an idea, you don’t stop at suggesting it — you help make it happen.

What you’ll get here

• Real responsibility and the opportunity to make an impact

• Direct involvement with the owner in growing the business

• Training, development and increasing responsibility as you prove yourself

• Genuine career progression opportunities

• A workplace where good performance is noticed and rewarded

• Regular free lunches

• Christmas & New Year bonuses for team members who show up and perform

• Staff discounts

• A team and ownership group that will back you when you bring the same commitment in return

We believe employment should work both ways.

If you fully commit to us, take pride in the business and consistently perform, we will invest in you and look after you in return.

Read this before applying

If you’ve read this entire advertisement and you are genuinely serious about the role, please include a short cover letter with your application.

Please don’t send us a generic copy-and-paste cover letter.

Answer one simple question:

Why should we choose you for this position?

Tell us about:

• Your café, bottleshop, retail or hospitality experience

• How you approach customer service

• How you lead people

• An example of something you have personally improved or implemented in a previous workplace

• Why you want this opportunity

We care less about receiving the perfect corporate answer and more about understanding who you are, how you think and what you actually do.

If you’re ready to take ownership, lead from the front and help us build a better business, we’d like to hear from you.