Conference & Events Operations Supervisor

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

We are seeking a dynamic and experienced Food and Beverage Supervisor to join our Conference & Events Operations team, one of Brisbane’s largest conferencing and events operations. In this role, you will be responsible for overseeing the food and beverage service for conferences, meetings, and special events, ensuring exceptional customer experiences and smooth operations.

What you will be doing:

• Supervise and motivate a team of food and beverage staff, providing guidance, training, and support
• Coordinate with event planners and clients to understand and meet their specific requirements
• Oversee the setup, execution, and breakdown of food and beverage service for various events
• Ensure compliance with health and safety regulations, maintaining high standards of hygiene and food safety
• Manage inventory, place orders, and control costs to meet budgetary goals
• Handle customer inquiries, feedback, and resolve any issues promptly and professionally
• Collaborate with kitchen staff to ensure timely and quality food preparation
• Monitor and maintain the quality of food and beverage service throughout events
• Prepare reports on event operations, staff performance, and customer satisfaction
• Continuously seek ways to improve service standards and operational efficiency.

Qualifications

You will excel in this role if you have:

• Proven experience in food and beverage supervision or management, preferably in a conference or events setting
• An awareness of food safety practices
• Responsible Service of Alcohol certificate
• A Food Handler certificate
• Micros knowledge desirable
• Diploma or degree in Hospitality Management or related field (preferred)
• Strong leadership skills with the ability to train, motivate, and manage a team effectively
• Excellent customer service skills and a customer-focused mindset
• Proficiency in event planning and coordination
• In-depth knowledge of food and beverage service techniques and standards
• Experience with inventory management and cost control
• Familiarity with health and safety regulations in the food service industry
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Physical stamina to stand for extended periods.

Additional Information

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com