Receptionist

Join Our Team as a Receptionist

FULL-TIME  |  COMMENCE AS SOON AS POSSIBLE

Toowoomba | Multidisciplinary Psychology Practice

We are keen to welcome the right person to our team and will be interviewing suitable applicants as applications are received. An immediate interview may be offered to candidates who demonstrate a strong fit with the role, our team and our practice values.

Lumsden Psychology is a growing multidisciplinary psychology practice, and we are seeking a full-time Receptionist to become an integral part of our team.

This is a varied and important role supporting the day-to-day administrative operations of the practice. You will work closely with our clients, clinicians and broader team to help ensure our services run efficiently, professionally and with the warmth and care our clients expect.

We are looking for someone who brings initiative, attention to detail, professionalism and a genuine commitment to excellent client service.

About Us

Our Practice Values & Philosophy

Lumsden Psychology is a values-driven, compassionate multidisciplinary psychology practice dedicated to helping individuals and families grow, heal and flourish.

Our multidisciplinary team of health professionals works collaboratively to provide high-quality, evidence-based and client-centred care within a supportive and respectful environment.

Our practice is guided by our values of Care, Compassion, Consideration, Collaboration, Commitment, Connection, Culture and Courage.

These values influence not only the care we provide to our clients, but also how we work together as a team. We value professionalism, accountability, ongoing growth and creating a workplace where people feel supported to contribute and develop.

About the Role

As our Receptionist, you will play an essential role in delivering high-quality front-of-house and administrative support across the practice.

This position offers considerable variety and will suit someone who takes pride in keeping a busy professional environment organised and running smoothly. You will be involved in client communication, appointment management, clinician diary coordination, billing, record management, referral administration and general practice administration.

You will often be one of the first points of contact for our clients. A calm, compassionate and professional approach is therefore essential, particularly when communicating with people who may be experiencing distress, uncertainty or challenging circumstances.

The successful applicant will be proactive, resourceful and able to balance excellent client service with accuracy, confidentiality and the operational needs of a busy healthcare practice.

Key Responsibilities

• Welcome clients and create a warm, respectful and professional first impression.

• Manage incoming telephone calls, emails and client enquiries in a timely and professional manner.

• Coordinate appointments, clinician diaries and bookings to support effective use of clinical time.

• Respond appropriately and sensitively to clients while maintaining professional boundaries and referring clinical matters to the appropriate clinician.

• Process payments, invoices and routine billing requirements accurately.

• Create, maintain and update client records in accordance with privacy, confidentiality and practice requirements.

• Support referral administration and the timely flow of information within the practice.

• Support clinicians with administrative requirements so they can focus on the delivery of high-quality client care.

• Assist with general office administration, documentation and workflow.

• Maintain an organised, professional and welcoming reception and office environment.

• Identify administrative issues and take appropriate initiative to resolve them or escalate them when required.

• Contribute positively to team communication, collaboration and the continuous improvement of administrative processes.

About You

We are looking for someone who combines excellent administrative capability with warmth, professionalism and initiative.

• Have a friendly, approachable and professional manner.

• Enjoy working with people and providing excellent customer service.

• Be highly organised, reliable and attentive to detail.

• Be able to prioritise competing demands and manage multiple tasks effectively.

• Remain calm and professional in a busy and sometimes unpredictable environment.

• Be a quick learner who adapts confidently to new systems, processes and changing priorities.

• Demonstrate discretion and a strong understanding of privacy and confidentiality.

• Communicate with compassion and empathy while maintaining appropriate professional boundaries.

• Take initiative and look for practical solutions to day-to-day challenges.

• Be accountable for your work and follow tasks through to completion.

• Enjoy working collaboratively while also being confident working independently.

• Be receptive to feedback, learning and ongoing professional growth.

• Share our commitment to helping clients and our team flourish.

Experience & Skills

Previous experience in reception, administration, medical administration or customer service will be highly regarded.

Experience within a healthcare, psychology, medical or allied health environment is desirable but not essential.

You should be confident using computer-based administrative systems, email, Microsoft Office and appointment or practice-management software.

Previous experience with Halaxy, Medical Objects or similar healthcare systems would be advantageous; however, training can be provided to the right applicant.

Why Join Lumsden Psychology?

You will be joining a growing multidisciplinary practice where reception and administration are recognised as essential parts of delivering excellent client care.

We offer a collaborative and supportive team environment, varied work and the opportunity to develop your skills while contributing meaningfully to the day-to-day functioning and continued growth of the practice.

If you enjoy bringing organisation to a busy environment, supporting people and being part of a team that genuinely cares about the work it does, we would welcome your application.

If this sounds like the opportunity you have been looking for, don't delay in submitting your application.

How to Apply

Please apply via SEEK with:

• Your current résumé.

• A brief cover letter outlining how your experience, skills and personal qualities align with the position and the criteria outlined above.

Applications will be reviewed as they are received, and suitable candidates may be contacted for interview immediately. The position may be filled once the right candidate is identified, so we encourage you to apply promptly.

For further information about the position, please contact:

Kym Allen (Team Leader)
Lumsden Psychology
Email: ••••@lumsdenpsychology.com.au
Telephone: 04•• ••• 847