Senior Medical Administration Coordinator

About Us

Westgate Medical Centre is a modern, busy general practice providing comprehensive healthcare services to our growing community. We are committed to delivering outstanding patient care while supporting our clinicians with efficient systems and strong operational processes.

We are seeking an experienced Senior Medical Administration Coordinator to join our team and play a key role in the day-to-day administration and operational support of our medical practice.

Reporting directly to the Operations Director, you will ensure the smooth running of daily clinical administration while providing expert support in Medical Director, Pracsoft and Medicare processes.

About the Role

This is a hands-on operational position suited to someone with strong experience in general practice administration rather than business management.

Key responsibilities include:

• Coordinate daily reception and front desk operations

• Support General Practitioners and clinical staff

• Manage Medical Director and Pracsoft administration

• Configure appointment books and provider schedules

• Medicare, DVA and billing administration

• Process Medicare claims and resolve rejected claims

• Maintain PRODA and practice registrations

• Support accreditation activities

• Monitor recalls, reminders and results workflows

• Coordinate new GP onboarding and system setup

• Develop and improve administrative procedures

• Maintain practice policies and operational documentation

• Liaise with pathology, radiology and other healthcare providers

• Order medical and office supplies

• Assist with staff training on practice systems

• Support quality improvement initiatives

About You

To be successful, you will have:

• Minimum 3 years' experience in a General Practice

• Advanced Medical Director Clinical and Pracsoft experience

• Excellent understanding of Medicare billing

• Experience with PRODA and AIR

• Knowledge of DVA and chronic disease management billing

• Strong understanding of general practice workflows

• Understanding of payroll and rostering systems

• Excellent organisational skills

• High attention to detail

• Strong communication skills

• Ability to work independently

• Strong problem-solving skills

• Intermediate to advanced Microsoft Office skills

Desirable:

• Experience with accreditation (AGPAL or RACGP Standards)

• Experience onboarding doctors (VR, IMG etc)

• Quality improvement experience

What We Offer

• Stable full-time / Part-Time position

• Supportive leadership team

• Modern medical centre

• Opportunity to improve systems and processes

• Professional development opportunities

• Competitive salary based on experience

How to Apply

Please submit:

• Resume

• Cover Letter

• Details of your experience with Medical Director and Medicare claiming

Only shortlisted applicants will be contacted.