Mystery Shopper

Role Overview

We are currently looking for freelance mystery shoppers based in Melbourne, to conduct audits at Visa Application Centers. As a mystery shopper, you will assess the end-to-end customer journey, including contact channels, website, security checks, reception, biometric procedures, and staff interaction—without revealing your identity.
This is a freelance contract opportunity, not a full-time or salaried position.
Ideal for detail-oriented individuals with flexibility during weekdays.
Assignments are conducted in-person at the visa center and require adherence to scheduled appointments.

Responsibilities

✔ Visit assigned visa application centers discreetly as a regular applicant.
✔ Evaluate service quality, staff professionalism, waiting times, and process efficiency.
✔ Submit detailed, structured reports via our platform.
✔ Follow provided audit guidelines strictly to ensure consistent data.

Requirements

📌 Attention to Detail: Ability to notice both positive and negative aspects of the service.
📌 Professionalism: Remain discreet and act naturally during the visit.
📌 Writing Skills: Provide clear, well-structured feedback in English.
📌 Punctuality: Attend appointments and submit reports within set deadlines.

Compensation & Coverage

Audit compensation is provided upon completion and approval of the report.
📄 Appointment fees are covered for assigned audits.
🚫 Not Covered: Transportation to/from the center, printing costs, or personal document fees.

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