Service Consultant

About the Role

This is a great time to be joining St John Qld as we continue to build a ‘best in class’ Servicing and Replenishment function.

We are currently looking for a casual Service Consultant based in Townsville to join the Servicing team. In this role, you will be the primary restocking representative for your region, with a focus on a professional first aid kit restocking service, sales growth, new business leads and brand enhancement. 

Our Service Consultants will have access to a fully stocked van, essentially your own mobile warehouse filled with our comprehensive first aid supplies. You will travel throughout your area to conduct on-site kit servicing and restocking. This role entails working in and out a of Toyota HiAce van, necessitating frequent bending, squatting, manoeuvring in tight spaces, and occasional heavy lifting. 

Duties and Responsibilities 

The consultant will also:  

• Perform kit servicing & restocking.
• Manage inventory. 
• Drive field sales of first aid products, kits and defibrillators.
• Promote St John first aid training through building partnerships with government departments and agencies, and industry and private sector organisations. 
• Establish and maintain relationships with all key customers. 
• Provide a prompt, courteous, accurate and quality service to customers which includes travelling in your region. 
• Assess and provide advice to customers on their needs and compliance to WHS Codes of Practice. 
• Develop sales opportunities with focus on repeat business through contracts and service agreements. 
• Promote St John to the broader community, including identifying opportunities for other St John products, equipment and services. 

About You 

• Demonstrated ability to develop and maintain a customer portfolio and manage customer relationships. 
• Experience in business to business (B2B) field sales. 
• Practical work experience in a WHS or health services environment would be an advantage. 
• Experience in inventory management. 
• Financial numeracy and ability to work to budgets. 
• Proficiency with MS Office and CRM software (experience with Salesforce is ideal). 
• Ability to work both autonomously and as part of a team. 
• Strong communication, interpersonal and negotiation skills. 
• Strong organisation, coordination, time management and record-keeping skills. 
• Practical knowledge of Work Health & Safety legislation and relevant codes of practice (incl. First Aid). 
• Hold a C Class Drivers licence, and be able to obtain a Blue Card and satisfactory National Police Check. 
• Flexibility to regularly travel within the assigned region is critical. 

Conditions of Employment 

• Permanent full-time position – hours to be discussed/negotiated 
• Work within normal business hours Monday to Friday but some out of hours may be required to meet client needs 
• Remuneration package: all-inclusive annual salary, leave entitlements, and superannuation  
• Tools of trade include access to a St John Qld vehicle, mobile phone and laptop. 
• Charity and Not-for-Profit sector tax benefits via salary packaging. 

Applications 

• St John Ambulance Qld employs on merit but also values diversity in their workforce to reflect the diversity profile of their community and client base. 
• Click APPLY FOR THIS JOB – attach a cover letter and resume. 

We strongly encourage Aboriginal and Torres Strait Islander individuals to apply for this job. Additionally, we welcome applications from individuals with disabilities, those who have experienced long-term unemployment, disengaged youth, individuals in transitional career phases, single parents, and individuals from non-English speaking backgrounds.