Clinic Pilot / Medical Administrator

About the role - Full time/ Part time

This role is central to the smooth and efficient operation of the Jeff Ecker Hand & Wrist Surgery clinic. As a Clinic Pilot / Medical Administrator, you will play a key role in coordinating patient care, supporting the surgeon, and delivering a high-quality, professional patient experience.

Key responsibilities

• Provide clinical and administrative support to the surgeon during consultations, including taking patient histories, reviewing and updating medical records, preparing and generating correspondence, and assisting with investigations and surgical bookings

• Edit dictated letters and reports

• Coordinate and manage the surgeon's schedule using practice management software (e.g. Genie), including clinic appointments and operating theatre lists

• Ensure all patient referrals, investigations, and documentation are complete and accurately recorded prior to appointments

• Liaise with internal and external stakeholders (patients, referrers, imaging providers, hospitals) to ensure efficient workflow and optimal patient outcomes

• Respond to incoming enquiries (phone and email) in a timely, professional manner

• Perform general administrative duties including filing, scanning, and maintaining accurate patient records

• Support reception and administration functions as required, including patient bookings and account processing

• Assist with research activities and publications, including preparation of presentations and audio-visual materials

• Maintain and follow clinic policies and procedures

About you

• Experience in a medical administration or similar healthcare role (highly regarded)

• Strong knowledge of medical terminology and clinical processes

• Excellent organisational and time management skills with the ability to prioritise effectively

• High level of attention to detail and accuracy

• Strong verbal and written communication skills

• Ability to problem-solve and manage competing demands in a fast-paced environment

• Proficient computer skills; experience with Genie or similar practice management software is desirable

• Ability to work both independently and collaboratively within a team

Benefits

• A supportive and professional team environment

• Exposure to a specialised surgical field

• Opportunities for ongoing learning and development

• A stable and rewarding role within a well-established clinic