Membership, Ticketing & Community Coordinator

Introduction

The GIANTS are on an exciting journey both on and off the field. With teams in the AFL, the AFL Women’s League and Super Netball competitions, the GIANTS truly are a club like no other.  
On field, the AFL team has quickly grown into one of the competition’s most exciting teams with several players becoming household names across the country. Likewise, the on-field achievements of our AFL Women’s and GIANTS Netball teams are seeing the club connect with more fans and followers than ever before. 

Off field, the club’s exciting, innovative, and fresh brand is growing as it engages with members, fans, the community and key stakeholders across Western Sydney, Canberra and nationally. 
The GIANTS’ AFL and AFL Women’s teams are based at the club’s elite training and administration facility in Sydney Olympic Park, with GIANTS Netball based adjacent at Netball Central. 

At the heart of our brand, there’s a GIANT in all of us, is the belief that everyone is a GIANT and by living our values and commitments we will deliver on our purpose – To create a club like no other that delivers the best family entertainment, wins premierships, and enriches the lives of people in Western Sydney, Canberra and broader communities. 

Position Purpose

The Membership and Ticketing Community Coordinator is a key member in the Consumer team. This role will be responsible for supporting the football community in NSW and ACT. This role will support the membership and ticketing team by executing the GIANTS Recruits program. You will have a passion for building community and connecting people to the sport of Aussie Rules and in particular the GIANTS. More broadly you will coordinate the connection of the GIANTS with junior and senior football clubs and participants across NSW and ACT. 

This role will support our efforts to build a membership community, particularly through our member events, supporter groups, and cheer squad. This role will also act as a key contact point for our members as a member of the GIANTS contact centre and on match days. 

You will be required to at times work autonomously and will coordinate various other membership and ticketing operations from time to time such as accreditation and parking, as well as supporting our sales campaigns such as ticket sampling initiatives and outbound acquisition call campaigns.

Reports to:

• Consumer Sales Manager

Direct Reports:

• N/A

Other Key Relationships:

Internal:

• Membership Team
• Ticketing Team
• Consumer Team
• AFLW, AFL and Netball Operations Departments
• Community Development
• Commercial Department

External

• AFL NSW / ACT
• AFL Fan Hub
• Junior and Senior AFL Clubs 

Roles and Responsibilities
 

• Execution of the GIANTS Recruits strategy.
• Acting as a point of contact within the GIANTS contact centre for both membership and ticketing and performing outbound calls to support the GIANTS member acquisition and engagement campaigns.
• Coordination of member engagement initatives including the cheer squad, supporter groups, and member events.
• Providing customer service and support to engagement initatives on GIANTS match days.
• Coordination of the connection between the GIANTS and community football clubs (both junior and senior).
• Supporting the player appearance program, and the relationship between the GIANTS and the AFL (NSW / ACT, Fan Hub).

Commitments and Values

Engage

• We entertain in all that we do
• We enrich ourselves and others by being open and accessible
• We communicate and collaborate.

Grow

• We will build our club and our people 
• We strive for greatness
• We celebrate our wins.

Challenge 

• We hold ourselves and others accountable to the highest standards
• We will innovate, create and lead
• We are resilient.

Respect

• We celebrate our diversity and promote inclusion
• We own our story to enhance our legacy
• We are authentic and act with integrity in all we do.

The GIANTS are proud to be an equal opportunity employer with a flexible and safe working environment. We do not discriminate against any applicant because of race, colour, national origin, sex, gender, disability, religion, marital status, parental status, nor any other protected personal characteristic.