AgBooks Australia Client Services Manager - Work from Home

AgBooks Australia Client Services Manager

Work from Home

• A pivotal role encompassing: sales, business development and client management with farming clients

• Join the Award-winning Xero Bookkeeping Partner of the Year team in a senior management position in a new national division

• Fully flexible remote based role - work from home

• Become part of an innovative, growing business as a Platinum Xero partner

If you're looking for a new opportunity that combines your agricultural bookkeeping / accounting knowledge with sales expertise and excellent people skills, working with wonderful farming clients in a business at the forefront of industry innovation, this might be the perfect opportunity for you.

We are seeking someone with Agricultural experience, great bookkeeping/accounting knowledge, commercial instinct, and strong sales ability. We aren't talking about small operators, but growing mid-size ag businesses doing interesting things. Our preference is for this role to be a 5-day part-time position with flexibility for the right person.

About Us

AgBooks Australia is a new brand, set to launch nationally as part of the Diverse Business Consultants company group. Diverse is currently a fully remote team of 35 providing Xero bookkeeping and cloud consulting services to more than 450 businesses throughout Australia. As proud Xero Platinum Partners, we’ve built an enviable client base of thriving, innovative businesses. AgBooks Australia is our next iteration. 

This role reports directly to the CEO, making you a trusted influential member of the senior AgBooks management team. 

About the Role

This is a dynamic work-from-home position offering the perfect blend of autonomy with the security of a growing company and the energy of a collaborative team environment.

The role is part-time (25 to 30 hours) spread across 5 days. We pride ourselves on our flexible working environment and welcome innovative discussions about arrangements that ensure both job success AND bringing an exceptional person onto our team.

You will be responsible for managing and generating all AgBooks Australia inboard sales enquiries, including scoping, quoting and nurturing the client relationship through onboarding and managing ongoing client engagement activities. 

Key responsibilities include:

• Client Engagement: Building and maintaining strong client relationships, ensuring the farmer’s needs are understood and met

• Sales and Business Development: Identifying opportunities, implementing sales initiatives to drive revenue growth, and meeting targets

• Feedback Management: Collecting and analysing client feedback to improve services and experiences

• Collaboration: Working closely with the Operations Manager to ensure smooth client onboarding and offboarding

• Organisational Support: Maintaining accurate client interaction records and sales documentation

• Presentation Skills: Representing the company professionally at client meetings and presentations

We're seeking a person who is a positive, energetic self-starter passionate about agriculture and cloud accounting, who naturally takes initiative and leads. As a valued member of our leadership team, your ideas will help shape our future, with abundant opportunities to grow as we continue to expand nationally.

To be successful in this position you will have:

Essential attributes

• Strong relationship-building and networking skills

• Experience managing client expectations and handling challenging situations

• Proactive approach to identifying client needs and opportunities

• Ability to prioritise and manage multiple client relationships simultaneously

• Self-motivation and ability to work independently in a remote environment

• Strong understanding and working knowledge of Xero

• Good business acumen and a genuine interest in the ag industry with a natural ability to connect with farmers

• Impeccable written and personal communication skills

• A genuine interest in technology, apps and innovation

What We Offer in Return

In recognition of your meticulous approach, proactive mindset, and unwavering commitment to our clients and business, we provide:

• Competitive, stable salary

• Comprehensive team benefits

• Annual team retreat on the Sunshine Coast, Queensland

• Extensive on-the-job training and professional development

• Supportive and innovative workplace culture

• Exciting opportunities for career growth

NEXT STEPS

Check out our website and socials to get a feel for our business personality.

Send the following to ••••@agbooks.com.au:

• Your Resume and Cover Letter

• Two work-related references

• Answers to the following questions:

  1. Tell us about your experience in Client Service Management and why you've chosen this as your passion

  2. Please outline your agricultural/rural background experience

  3. Tell us about your experience in bookkeeping and/or accounting

  4. What are you looking for in your next workplace?

  5. How much are you currently being paid and what would you like to earn?

  6. What is your notice period and availability to start?

  7. What else would you like us to know about you and your amazingness?

Thank you for taking the time to apply.