Project Support Officer

About us

AHA is Australia's largest specialist health and human services consultancy. Now in our 35th year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance.

AHA’s story is all about its people. We pride ourselves on our supportive and inclusive culture, and on the vision, creativity, and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients. 

About the role

The role of Project Support Officer sits within the Pharmacy Programs Administrator (PPA) project administered by AHA. The PPA is responsible for the design, development, implementation and ongoing maintenance of a secure online portal that allows eligible users to claim for a large range of pharmacy support programs.

We’re looking for a full-time Project Support Officer to join the program administration and support centre team. The support centre operates over extended hours to provide support to all states and territories (8am-8pm AET). You will be part of a diverse and skilled team that will rotate through shifts to cover all hours of operation. You will be responsible for supporting pharmacies and other stakeholders all over Australia by:

• Assessing and approving claims, variations and applications not automatically assessed by the Pharmacy Programs Administrator Portal (The Portal) against general and program specific rules.
• Performing data entry of claim information with a high degree of accuracy.
• Providing telephone and email support to participants of the programs.
• Investigating and responding to queries regarding the suite of pharmacy programs these stakeholders deliver.
• Resolving any issues, challenges or complaints that arise with a high degree of sensitivity.

Your goal is to provide first contact resolution to the satisfaction of the customer wherever and whenever possible. We have no time driven KPIs: our focus is on quality support.

The role will suit individuals with the willingness and ability to learn about diverse pharmacy programs and systems while remaining flexible and adaptable to change.

On offer

• An attractive salary of $76,015 + 12% superannuation.
• Hybrid working arrangements, with a mix of work from home (up to 4 days per week depending on your preference) and office-based (Melbourne CBD) work.
• Provision of technical equipment with access to leading customer support software.
• Ongoing training and support.
• A supportive and collegiate team environment.

About you

• Proven experience in claim assessment and customer service.
• Excellent written and verbal communication skills. 
• Comprehensive experience working with IT systems and Excel.
• Meticulous attention to detail.
• Willingness and ability to learn about complex programs and systems.
• Comfortable with ambiguity and flexible to deal with change in task/structure/role.
• Self-motivated and a quick learner.
• Ability to work the range of hours required to provide national support.
• A team player.

To apply please upload your CV and a cover letter outlining how your skills and experience align with the requirements of the role.

Note: applications that do not include a tailored cover letter will not be considered.

Applications close 5pm Monday 24 August 2026.

All questions can be directed to ***********@aha.com.au  

Due to the nature of the work, applicants must have Australian citizenship.

Please note the successful candidate will be required to undertake Department of Health, Disability and Ageing pre-employment screening.

Further information about AHA is available at our website: www.aha.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.