Agent Booking & Operations Coordinator

About Bespoke Nannies Co.Bespoke Nannies Co. is an Australian-based recruitment agency connecting families and organisations with trusted household and support professionals.
All professionals undergo an extensive screening and vetting process to ensure they are suitably qualified and the right match for each family, child and client.
About the RoleWe are seeking a highly organised and reliable Agency Coordinator to manage the day-to-day operations of our agency sector.
Your responsibilities will include:
* Corresponding with case managers and responding to booking requests* Booking suitable support workers from our existing pool* Advertising available roles and coordinating worker availability* Confirming booking details with case managers and support workers* Creating and issuing invoices* Maintaining accurate records and booking information* Managing multiple requests, conversations and administrative tasks at once* Resolving last-minute changes and ensuring shifts are successfully filled
This is a fast-paced role where you will often be coordinating case managers, support workers, bookings and invoicing simultaneously. You must be able to remain calm under pressure, work efficiently and be fully committed and responsive throughout your scheduled working hours.
HoursThis is a permanent part-time, work-from-home position.
Regular hours:Monday to Friday, 1:30 pm to 6:00 pmApproximately 22.5 hours per week
The successful applicant must also have full availability between 9:00 am and 5:30 pm during February 2027 to provide additional operational support.
About YouTo be successful in this role, you will need:
* Excellent written and verbal communication skills* Strong organisation and time-management abilities* Confidence managing multiple priorities at once* The ability to work independently from home* A professional and friendly communication style* Strong attention to detail* Reliability and responsiveness during working hours* Confidence using email, invoicing systems, spreadsheets and messaging platforms* The ability to handle a busy, fast-moving workload without becoming overwhelmed
Previous experience in administration, rostering, recruitment, disability services, support coordination or customer service would be highly regarded.
CommencementThe preferred commencement date is late August 2026.