Emergency Relief & Administration Officer

The Emergency Relief & Administration Officer ensures the consistent smooth administration and promotion of the Emergency Relief program.

MASP is a not-for-profit organisation located in Mildura, Victoria and is seeking to fill a full-time ongoing position. 

The Emergency Relief & Administration Officer (ERAO) delivers high-quality general administration support and contributes to the smooth and professional operation of MASP. The role is based in Mildura and supports the delivery of Emergency Relief across MASP’s broader support region. The primary focus is to ensure the consistent smooth administration and promotion of the Emergency Relief program, including application assessment, data management, coordination with internal teams and external partners, and timely support for individuals and families in financial crisis using trauma-informed principles.

The ERAO is required to travel within MASP’s support region to build relationships, promote program access, attend stakeholder meetings and support effective service delivery. Occasional travel, including overnight stays, may be required to meet operational and program needs.

Multitasking, attention to detail, professionalism, strong communication skills and high-level computer skills are essential. The ability to work autonomously, manage competing priorities and maintain effective communication while travelling regionally is also required.

Expected commencing salary of $82,415.00 per annum plus statutory superannuation. Because MASP is a non-profit organisation, you also have the option to maximise your income through salary packaging.

Candidates applying via Seek are strongly encouraged to visit our Careers Portal (www.masp.org.au/careers) to view a copy of the Position Description.

This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.

Essential role-specific skills, knowledge and experience

1. Demonstrated experience in applying policy and process in a consistent manner.
2. Demonstrated high-level administration skills, including proficiency in data entry and reporting systems.
3. Experience in providing reception and general administration support for a diverse range of programs or services.
4. Ability to build and maintain strong relationships with a diverse range of individuals and stakeholders across various municipalities.
5. Well-developed interpersonal skills together with written and verbal communication skills, and proven ability to work remotely and/or in a virtual setting.
6. Plan and undertake regular regional outreach across MASP’s support region, including stakeholder engagement, community relationship building and promotion of the Emergency Relief Program.

Highly desirable role-specific skills, knowledge and experience

1. Experience in a not for profit / charitable organisation.
2. Tertiary qualification in Business Administration or a related field.
3. Experience in providing direct support for vulnerable community members.

** Applications that do not address the Key Selection Criteria in the position description may not be considered.

To find out more about this opportunity, please contact Nicole Jamieson, Manager Corporate Services, on 04•• ••• 502.

Apply via our online portal (www.masp.org.au/careers), making sure you include:

• Resume
• Cover Letter including responses to the Key Selection Criteria in the Position Description (2 to 3 pages in total)

Applications must be received by 9am on Monday 24 August 2026.

All applicants must have the right to work in Australia and will need to provide an NDIS Worker Screening Clearance, Police Check and Working with Children Check prior to commencing employment. Some applicants may be subject to additional requirements.

MASP is a Child Safe Organisation in Victoria and NSW. We are committed to meeting the highest child safety standards set by both states, and ensuring children in the Mallee region receive the best possible care and protection.

Why MASP?

• Our employees have access to 14 paid personal/carer's leave days per year, 6 weeks paid parental leave (on top of government entitlements), and an innovative EAP service from Sonder, among many other benefits.
• We deliver a range of services to children, youth, families, and people with a disability.
• We focus on outcomes for our clients and seek therapeutic models of care and a trauma-informed approach.
• We're inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions.
• We seek to be the benchmark organisation by which others model themselves.

Further details available at www.masp.org.au