Customer Care Consultant – National Call Centre

At Astris PME, we help people living with disability and mobility challenges maintain their independence through high-quality assistive technology and mobility solutions.

We're seeking a Customer Care Consultant to join our national team. As a key point of contact for customers, therapists, and internal stakeholders, you'll play an important role in delivering responsive, professional service and positive outcomes.

If you enjoy building relationships, solving problems, and working in a fast-paced environment, we'd love to hear from you.

As a Customer Care Consultant, you will be the first point of contact for customer enquiries, providing support throughout the customer journey.

This is a full-time permanent position based at our Seven Hills office.

This role combines inbound customer service with proactive outbound engagement, assisting with enquiries, orders, appointments, requests, and follow-up activities while working closely with teams across the business.

• Respond to customer enquiries via phone, email, and online channels

• Manage enquiries through to resolution, escalating issues where required

• Support customers, therapists, and internal teams with orders, appointments, requests, and general enquiries

• Proactively follow up on quotations and maintain regular customer contact

• Monitor customer orders and provide timely updates, including delivery timeframes and ETAs

• Coordinate with internal departments to ensure customer requests are actioned efficiently

• Maintain accurate customer records and documentation within company systems

• Deliver professional, timely, and solution-focused service

To be successful in this role, you will have:

• Previous experience in customer service, administration, or contact centre environments

• Excellent verbal and written communication skills

• Strong organisational skills and attention to detail

• The ability to manage multiple priorities in a fast-paced environment

• A proactive and positive approach to customer service

• Experience using CRM and/or ERP systems (NetSuite experience highly regarded)

• Meaningful work that improves people's lives.

• Supportive, collaborative, and values-driven team.

• Ongoing training and development opportunities.

• Career growth within a national organisation.

If you're passionate about customer service and want to be part of a team that makes a difference, we'd love to hear from you.

Apply today and join the Astris PME team.