Account Manager

ACCOUNT MANAGER
THE ROLE
Level: Mid Level Work Type: Full TimeBased: Remote / HybridLocation: Mona Vale, NSW
As the Account Manager, you will be the first point of contact of the ZETR brand, one of our ambassadors in the field. Supporting trades, architects and the interior design community, tasked with servicing and growing the number of active accounts and project inclusion and delivery for ZETR. You will manage and grow a portfolio of established clients while onboarding new accounts to assist with specification and installation in our core luxury residential market. The role requires high-touch client engagement, detailed project tracking, and excellent communication across stakeholders. You’ll collaborate closely with the broader Sales, Marketing, and Operations teams to deliver a premium experience.

KEY RESPONSIBILITIES 
SALES EXECUTION & CLIENT MANAGEMENT 
Grow Relationships: Maintain productive, professional relationships with key decision-makers in customer accounts [architects, interior designers, trades, developers, key electrical wholesalers and lighting].Gain Project Inclusion: Continually gain project inclusion & specification by servicing existing and reactive opportunities in target segments while maintaining a strong pipeline.Ensure CRM Accuracy: Guarantee accurate data input into ZETR CRM/Salesforce, ensuring all pipeline, appointment, client and sales data is logged. Client Support: Provide first level technical support to installers & end users guiding them through ZETR support resources.Path to Purchase: Liaise with wholesale network to connect specifiers to best pathway to purchase.Regional Growth Pathways: Support regional growth by building and maintaining strong relationships outside of our major cities with identification of key specifiers and a consistent contact frequency to ensure ZETR stay top of mind.Operational Support: Provide support to Market Development Leaders on A-grade accounts and Major Project quoting and administration.

PIPELINE & PROJECT DEVELOPMENT 
Maintain and grow a short- and long-term pipeline with a focus on projects exceeding $8k.Qualify inbound leads and convert them into commercially viable opportunities.Support sales activities with quote follow-ups across the various procurement channels.Provide visibility across pipeline status and lead progression through regular CRM updates and weekly reporting.

BRAND ADVOCACY & MARKET INSIGHT Serve as a brand ambassador by representing ZETR at industry events, site visits, and client presentations.Deliver consistent and informed product messaging aligned with ZETR’s design philosophy and technical innovation.Gather and report market insights, trends, and competitor activity to the Sales and Marketing teams.

TEAM CONTRIBUTION & CULTURE 
Live and embody ZETR’s values - Visionary, Thoughtful, Zealous, Collaborative - in every client interaction. Share learnings and success stories to foster continuous improvement within the team. Support and mentor new team members and assist with cross-functional alignment across projects

ABOUT ZETR
ZETR is an Australian design-led business focused on reinventing electrical for the future. Launched in 2017, ZETR has become a renowned name in the architectural and design community around the world, receiving numerous awards and being specified by Australia’s design leaders. We are a team of passionate individuals, who love working in a fast-paced start-up environment. A diverse group who fosters collaboration and community, as a way of empowering our team and realising our vision.

HOW TO APPLY
Please email a cover letter and your CV to careers@zetr.co with the subject line ‘Account Manager Opportunity’.