Contact Centre Trainer

Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour. Lite n’ Easy has been serving healthy meals to Australians since 1986.

What's in it for you?

• Supportive Environment: Work alongside passionate individuals in our Contact Centres nationally.
• Benefits: Enjoy perks like discounts on food products, themed events and family fun day, Employee Assistance Program, free gym membership and discounted private health insurance.
• Hybrid opportunity (2 days WFH) once you've completed a successful 6 months probation
• Meaningful Work: Work for a brand that produces healthy meals to time-strapped individuals and those dedicated to wellness

We're looking for an energetic and passionate Contact Centre Trainer who loves developing people, creating engaging learning experiences, and helping teams achieve their full potential. If you thrive in a fast-paced environment and enjoy making a real impact, we'd love to hear from you. As our National Contact Centre Trainer, you'll have the opportunity to shape the learning experience of teams across Australia, support excellence in customer experience outcomes, and play a key role in developing the future capability of our Customer Support function.

The Role:
Reporting to the National Customer Support Team Manager, you'll lead the design, delivery and continuous improvement of training programs that build capability, confidence and performance across our Contact Centres.

Key Responsibilities:

• Facilitating training to new and existing Contact Centre staff across multiple sites when required
• Design of new training content to enhance the capability of existing Contact Centre staff and contribute to company initiatives
• Contributing to the development of a training program and framework to equip our Lite n’ Easy staff with the required skills and behaviours to support our customers in the Lite n’ Easy Contact Centres
• Delivering updates to training content along with design of new content to support the growth of our Contact Centres.
• Contributing to an operational training plan to support our teams in achieving goals and objectives through ongoing identification of opportunities
• Supporting the design and delivery of company initiatives requiring training
• Active management of operational tasks ensuring that delivery of training is seamless and supporting the needs of our staff

What You'll Bring:

• Exceptional communication skills - both written and verbal; including content design and delivery
• Certificate IV in Workplace Training and Assessment or other qualifications - highly preferred or demonstrated experience in facilitating training online or in person
• A genuine passion for training and facilitation of new and existing Contact Centre staff including Team Leaders and Management
• High level of drive to seek new business opportunities for facilitation and design of training
• Passion for providing a high-level customer experience and delivering content with a focus on excellence in customer service and support
• Ability to become proficient in Lite n' Easy products, services, systems, processes and procedures
• Strong proficiency in MS Office, Articulate and desktop computer skills
• Be adaptable to change / able to implement change effectively
• Flexible with working hours and interstate travel as required

Join Our Team
If you have a passion for training and have a drive to make a positive impact, we want to hear from you! Take the first step toward a rewarding career with Lite n' Easy.

Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.