Mining Product Support Specialist - Trucks

At Hitachi Construction Machinery Australia, you'll play a key role in improving the reliability, performance and availability of our mining truck fleet. Working closely with the product OEM, regional branches, other internal stakeholders and customers, you'll help solve complex equipment issues, drive product improvements and support industry-leading mining operations across Australia.

Why join us?

• Competitive salary + bi-annual company bonuses
• OEM training and ongoing career development
• Employee Assistance Program (EAP)
• Discounted health insurance
• Employee rewards and retail discounts
• Work with world-class mining equipment and a collaborative national team

About the role

Reporting to the National Mining Product Support Manager – Trucks, you'll provide technical expertise to support the performance and continuous improvement of Hitachi mining trucks.

You'll work closely with our regional branches, field teams, and the product OEM to investigate equipment issues, improve fleet reliability and ensure technical solutions are delivered efficiently.

What you'll be doing

• Monitor and analyse fleet performance to identify reliability trends and emerging issues.
• Investigate complex technical faults and support timely issue resolution.
• Work with the OEM to escalate, track and resolve product-related concerns.
• Drive continuous product improvement initiatives across the truck fleet.
• Manage and communicate technical bulletins, service campaigns and product updates.
• Provide technical guidance and support to internal teams and customers.
• Build strong relationships with stakeholders across service, engineering and mining operations.

About you

You'll be an experienced technical professional who enjoys solving complex problems and working collaboratively with customers and engineering teams.

Ideally you'll bring:

• Experience supporting heavy mining equipment, ideally haul trucks.
• A trade qualification or engineering qualification (Electrical or related discipline).
• Strong diagnostic, troubleshooting and analytical skills.
• Experience interpreting technical documentation and equipment performance data.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a focus on continuous improvement and customer outcomes.
• Willingness to travel to customer sites as required.

About us

At Hitachi Construction Machinery Australia, our people are at the heart of everything we do. We provide industry-leading equipment, technology and lifecycle solutions to the mining and construction industries, supported by a culture focused on safety, innovation and continuous improvement.

Apply today

If you're passionate about mining equipment, enjoy solving technical challenges and want to influence product performance across a national fleet, we'd love to hear from you.

At Hitachi, we are proud to be an Equal Opportunity Employer. We recruit based on merit, capability and potential, and are committed to building a diverse and inclusive workforce.

As part of our recruitment process, successful candidates may be required to complete background checks, including (but not limited to) criminal history checks and employment medical assessments.