Level 2/3 IT Support Consultant

Are you passionate about delivering top-tier IT support and managing cutting-edge technology?

We are looking for a dedicated IT Support Consultant to join our team and make a real difference in our clients' tech experiences.

What We Offer:

• Enjoy a rewarding salary package with opportunities for growth.

• Work from client sites, in the office and remotely after probation on Tuesdays and Thursdays.

• Gain access to ongoing training and professional growth opportunities.

• Be part of a collaborative team that values your expertise and input.

• Overtime when needed.

As a Level 2/3 IT Support Consultant, you will play a crucial role in providing high-level IT management and CTO/CISO services. You’ll be instrumental in ensuring our clients' technology and security systems are seamlessly managed and optimised.

Please include any projects you have lead or worked on within your cover letter, including what your role and duties were within the project.

Key Responsibilities:

• Deliver exceptional service with a white-glove approach, ensuring clients feel valued and well-supported.

• Perform IT projects such as IMAP to O365 migrations and Intune/SharePoint migrations, with precision.

• Identify and address issues in clients’ environments, offering effective solutions and proactive recommendations.

• Handle diverse projects, including unique tasks like managing mobile provider transitions.

• Prioritising work depending on severity to ensure great service across our client base.

• Understand clients’ operations in-depth, from lead generation to invoicing, to provide tailored support.

The Ideal Candidate:

• Strong verbal and written skills, committed to ensuring client satisfaction.

• Enjoys fixing problems and working with many different clients.

• Ability to deliver premium service and exceed client expectations.

• Proficient in handling complex IT tasks and migrations with ease.

• Comfortable with both traditional IT tasks and unique projects, acting independently to manage client IT needs effectively.

• Eager to expand knowledge and skills in IT.

• Accurate in documenting notes and time entries for each job.

Our Expectations:

• Answer calls and address issues on the same day.

• Deliver optimal fixes in reasonable timeframes for each job.

• Resolve or escalate issues efficiently.

• Take initiative in managing and improving client IT systems.

• Provide friendly, approachable service with a customer-first mindset.

• Show a willingness to learn and grow within the role.

Ready to make an impact and advance your IT career?

Apply today to join and be part of a forward-thinking team committed to excellence!