National Service Administration Supervisor

The purpose of this position is to monitor and review the overall performance of shared services team ensuring objectives are met including scheduling, workshop repairs, and delivery of service. Manage and motivate the shared service team and ensure continual outstanding customer service.

Who we are:

Nearly all aspects of our lives involve the use of technology. It’s how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It’s vital to human progress.

Vertiv believes there’s a better way to meet this accelerating demand for data — one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers’ vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

• Meaningful & Fulfilling Work

• Collaborative Culture

• Global Career Opportunities

• Inspiring & Caring Leaders in the industry

• Recharge Your Potential 

Key Responsibilities

• Supervise the achievement KPI’s of the national admin team and oversee the performance of the shared services team.

• Ensure compliance to company policies and procedures

• Assist in development of service procedures and documentation requirements.

• Liaise with customers re time-critical service delivery (e.g. product repairs)

• Ensure the Service Administration Team achieves its objectives and KPI’s re -

• Order Book Management – Service Contracts

• Invoicing & purchasing - raising/receipting of purchase orders

• Project co-ordination for scheduled jobs

• Stock transfer processing & Filing

• Timely job closure

• Liaising with customers/suppliers

• Fleet Management

• Spare parts transaction to 3rd parties.

• Coach team members to achieve performance objectives & develop individual competence

• Foster teamwork/cohesiveness across the team.

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations

• Actively promote safety in the workplace

 Employees reporting to Incumbent 3

Requirements:

• 5+ years in service administration

• previous experience managing direct reports

• Strong commercial acumen & high level time management

• High level interpersonal skills with strong customer service ethic

• Computer literacy, team leadership and coaching skills

• Proven Process improvement skills