Key Account Manager

3 Roles available across the following departments: TMC, Relocation Services & Corporate Enterprises.

About Urban Rest

Urban Rest is a fast-growing challenger in the flexible living and corporate accommodation space, with thoughtfully designed stays across major Australian capital cities, New Zealand, London and Dublin. Our mission is simple: to make flexible living seamless. Through technology, innovation and a guest-first approach, we’re reimagining a traditionally stagnant sector with a strong focus on traveller well-being, sustainability and exceptional experiences. Over the past nine years, we’ve built a loyal customer base and achieved significant growth across multiple markets. As we continue to scale globally, there has never been a more exciting time to join Urban Rest and play a role in our next chapter of growth.

About the Role

We’re on the lookout for a dynamic Key Account Manager, based in Sydney or Melbourne. This role is all about managing and growing our highest value, strategic accounts on a global scale. You’ll be at the forefront of developing our new accounts and deepening relationships with our largest existing ones for our global property network. If you have experience in the sector and an existing network of clients, we’d love to hear from you!

Benefits and Perks

• Access to our sales incentive program
• Flexible working from home day per week
• Enjoy discounted stays at Urban Rest properties
• Regular team engagement activities and events
• A fantastic work culture that’s fun, friendly, and collaborative
• Plenty of opportunities for professional growth and career progression as we expand
• A dog-friendly office in Melbourne, conveniently located near public transport

Responsibilities

• Build and nurture relationships with new and existing high-value customers, securing contracts that meet our sales quotas and targets.
• Seek out potential customers using a mix of direct methods like calling and face-to-face meetings, as well as indirect methods like networking.
• Manage RFPs as needed, coordinating with internal teams for timely submissions, and ensuring all contractual obligations are properly documented.
• Collaborate with our Revenue & Distribution team to ensure our products, rates, and availability are easily bookable by travel partners.
• Maintain and develop strong relationships with customer contacts (bookers, office managers, etc.) with the goal of driving overall account growth and loyalty.
• Identify and secure expansion opportunities across existing accounts.
• Lead the transition of large customer roll-outs starting from contracting until successful first booking, including onboarding to our systems and gathering of booking, invoicing, and payment requirements.
• Report on key metrics across the account management function.
• Provide ongoing client support and escalation support.
• Set up feedback systems between clients and all aspects of the organisation.
• Work closely with the management team to create long-term retention and expansion strategies for clients.
• Conduct engaging site inspections at Urban Rest properties, showcasing our stylish apartments and facilities.
• Stay ahead of the game by researching market trends and identifying strategic opportunities.
• Gather insights on customer demand, influencing Urban Rest’s growth pipeline, and working with the Property Acquisition team to manage exclusive deals.
• Partner closely with our wider commercial team (Corporate Sales, Reservations, Revenue Management, and Marketing) to seize commercial opportunities and enhance the profitability of the Urban Rest network.

What We Look For

• Very strong relationship skills; ability to manage different types of stakeholders and personalities
• Excellent communication and problem-solving skills, ready to alleviate client pain points
• Proven success in Account Management within the travel industry, with an existing network of contacts
• Ability to work autonomously under the leadership of our Director of Sales
• An entrepreneurial spirit, always on the lookout for new opportunities to grow revenue and expand our network
• Excellent personal presentation
• Flexible: able to handle large volumes of emails and calls and prioritize appropriately

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company please see our website – https://www.stayurbanrest.com

We look forward to hearing from you!