Consumer Liaison Officer

CRVCID. 744049

This is a Fixed Term Full Time appointment, with the possibility of extension(s) and/or permanency.  We currently have 2 Full Time positions available.

About us

The Mental Health Advocacy Service (MHAS) is established under Part 20 of the Mental Health Act 2014.  It is an independent body providing support, advocacy and rights protection for identified persons, including involuntary mental health patients and psychiatric hostel residents. The Chief Mental Health Advocate (the Chief) engages Senior Mental Health Advocates (Senior Advocates) who supervise Mental Health Advocates, Youth Advocates and other specialist Advocates.

About you

We are looking for an enthusiastic and dynamic Consumer Liaison Officer.

About the role

The Consumer Liaison Officer is responsible for working closely and in consultation with Senior Consumer Liaison Officers and Senior Advocates contribute to this outcome by:

• providing the first point of contact for consumers, identified persons and the public contacting MHAS by telephone, email and in person;
• processing notifications of statutory orders,tribunal reviews and statutory court notifications for individuals subjected to the Criminal Law (Mental Impairment) Act 2023 (CLMI Act), and requests for contact and coordinating their allocation to Advocates for action, including attendance to court; and
• providing other support for Advocates and Senior Advocates.

Subject to your position, work area and Industrial Award/Agreement, MHC employees may access a range of benefits including:

• Study leave/assistance
• Option to purchase additional leave
• Extensive employee wellness program
• Flexible working hours including flexible start/finish times.
• Leadership and professional development programs
• A competitive, award-based salary

Further information about the position can be found in the attached job description form (JDF).

Leadership Expectations

We believe that all our people are leaders and expect and encourage them to demonstrate leadership in their roles. We are committed to building the leadership capability of our people and to support this we have adopted Leadership Expectations.

The leadership context for this position is Personal Leadership, considering it makes a direct and immediate difference to the work of the MHC.

About your application

You will be assessed against the selection criteria of the position, as outlined in the JDF.

You will also need to show us how your skills and experience match your ability to work in a way that reflects our values - Tenacity, Led by the consumer, Integrity, Engaged without judgement and Commitment to making a difference.

A current (within 12 months) National Criminal History Check will be required prior to commencement of employment.

For further information about this position contact Aili Dissanayake on 04•• ••• 003.

Submitting Your Application  

Your application should include:

1. a maximum 3 page CV outlining your employment history and achievements relevant to this position.
2. a maximum 3 page statement addressing the work related requirements of this role.

Late applications will not be accepted. If you experience difficulties while applying online, please contact Employee Services on 13 •4 77 for immediate assistance during business hours.

The MHC is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islander peoples to apply. MHC values the uniqueness of individuals who may vary in many different ways, including ethnicity, culture, national origin, social class, gender, age, religious belief, sexual identity, intersex status and mental and/or physical ability, and people from these diverse backgrounds are encouraged to apply.

If you experience any issues with the application process, please contact HSS to discuss how we can accommodate your requirements.

Further opportunities

This selection process will initially be used to fill the above vacancy. Suitable applicants may be considered for other similar vacancies within 12 months of applicants being notified of the recruitment decision.

To find out more about the MHC and what we have to offer, click here.

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.