Customer Engagement Lead - Sustainability

About us
The Green Building Council of Australia (GBCA) was established in 2002 and is the nation’s authority on sustainable buildings and communities. Our mission is to accelerate the transformation of Australia’s built environment into one that is healthy, liveable, productive, resilient and sustainable. We work with industry and government to encourage policies and programs that support our mission. We also educate thousands of people each year on how to design and deliver sustainable outcomes for Australia’s buildings and communities.

We employ over 60 staff and our national office is based in the 6 Star Green Star rated Barangaroo precinct in Sydney. We have been certified as a Great Place to Work every year since 2019.  For further insight from past and current employees on GBCA’s working environment, head to Glassdoor and SEEK company reviews.

For more information on how the GBCA is transforming the built environment, please refer to our website www.gbca.org.au.  
 

Benefits

• Flexible working arrangements, activity-based working with sit to stand desks 
• Health and wellbeing program including boot camp, pilates, yoga and mindfulness 
• An additional 5 days paid leave each year (Contribution Leave)
• Employee Discount Program (Rewards Gateway)
 

How to apply
Please apply through SEEK including a covering letter and resume addressed to Jill Cooper, HR Manager.

As Market Development Lead, you will support the Market Engagement team to reach project registration goals and targets by building strong relationships with current and potential Green Star users.

You will undertake business development activities, with a focus on deepening GBCA engagement and increasing Green Star uptake across target sectors. You will also act as an important conduit for market feedback, helping ensure customer insights, sector challenges and emerging opportunities are shared with the right people across GBCA.

This role will suit someone who is confident engaging with senior stakeholders, comfortable discussing sustainability and certification pathways, and able to balance relationship building with clear commercial and project outcomes.

In this role, you will:

• Drive uptake of Green Star in prioritised sectors through targeted campaigns and engagement activities.
• Build and maintain strong relationships with Green Star users, customers and stakeholders.
• Identify and develop strategic partnering opportunities.
• Deliver briefings, client presentations and engagement sessions.
• Generate and maintain leads, and support conversion of project opportunities.
• Support complex project opportunities and proposals with tailored certification strategies.
• Provide guidance on Green Star certification pathways and project registration.
• Work with internal teams to coordinate support and services for high-volume customers.
• Support specific projects linked to sector business cases, market insights and thought leadership.
• Gather feedback from the market and share issues, concerns and opportunities across GBCA.
• Contribute to reporting against team goals.
• Help improve customer tracking, data management and insight processes, including through the considered use of AI and Microsoft 365 tools.

You are likely to bring a mix of business development, stakeholder engagement, account management or consulting experience, ideally gained in the property, construction, sustainability or built environment sectors.

You enjoy building trusted relationships and are comfortable working with executives, technical specialists, industry bodies and project teams. You are commercially aware, organised, and able to translate customer conversations into practical actions.

You do not need to know everything about Green Star from day one, but you will need the curiosity and capability to build that knowledge quickly.

We are looking for someone with:

• A tertiary qualification in a relevant discipline such as built environment, sustainability, engineering, architecture, planning, business, marketing or commerce.
• At least five years’ experience in business development, client engagement, account management or consulting.
• Demonstrated experience growing a customer base against defined targets.
• Experience preparing proposals and negotiating outcomes.
• Strong relationship-building skills with senior stakeholders and technical audiences.
• A good understanding of the Australian property and construction market, including key players, sustainability drivers and policy settings.
• Knowledge of Green Star rating tools and certification pathways, or the ability to learn this quickly.
• An understanding of the drivers and challenges influencing the uptake of sustainability and rating tools in priority sectors such as data centres, living, health and education.
• Strong written and verbal communication skills, including experience delivering briefings, presentations or training.
• Experience working across teams to deliver campaigns, projects or special initiatives.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence using CRM systems, Microsoft 365 and reporting tools.
• Current Australian working rights and a willingness to travel interstate as required.