Employee Relations Business Partner

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group. About the Opportunity Bolton Clarke is seeking experienced Employee Relations Business Partners to join its national ER Services team and support leaders across a diverse workforce. The primary vacancy is VIC-based at our Support Office - Forest Hill, with an additional opportunity based in Brisbane. These are hands-on, high-impact roles where you'll provide practical ER and IR advice, triage leader queries, and manage a broad range of end-to-end case work across our aged care services. Joining a large, purpose-driven not-for-profit with a national footprint, you'll be part of a collaborative ER Services team that supports leaders with case management, compliance, risk mitigation and practical resolution of workplace matters. The team includes senior ER specialists and access to in-house legal support for complex or high-risk matters. If you enjoy working at pace, thrive on case management, and are passionate about supporting leaders to navigate people challenges while delivering quality care outcomes, this role offers scale, challenge and genuine purpose. Key Responsibilities Act as the first point of contact for leaders on a broad range of employee and industrial relations matters, triaging and managing cases end‑to‑endIndependently manage and prioritise a high volume of ER case work, including misconduct, performance management, grievances, investigations, disciplinary processes, absenteeism, non-work-related injury matters and general ER adviceIdentify and escalate complex or high-risk matters, including formal investigations, SIRS-related matters, terminations and tribunal matters, partnering with senior ER leaders and in-house legal counsel where requiredProvide clear, practical advice to leaders on the application of policies, procedures, Awards, EAs and workplace legislationEnsure all ER matters are managed consistently, compliantly and with a strong focus on risk mitigationMaintain high-quality case documentation, ensure effective handover where matters are escalated, and contribute to reporting on ER/IR case trends and outcomesAttend site-based meetings as required, with flexibility to support leaders across allocated services and broader national priorities We would love to hear from you if you have: Qualifications in Human Resources, Industrial Relations or equivalent experienceDemonstrated experience in employee relations, industrial relations, HR advisory or case management rolesProven ability to manage high-volume, end-to-end ER case work independently, with strong prioritisation and follow-throughStrong working knowledge of employment legislation, Awards, Enterprise Agreements, ER/IR policies and workplace proceduresConfidence advising leaders on complex people matters in a risk‑focused environmentSound judgment in triaging matters and knowing when to escalate complex or high‑risk casesExcellent communication, documentation and stakeholder engagement skillsExperience in aged care, health, community services or another complex, multi-site environment will be highly regarded Why Work For Bolton Clarke: Excellent work/life balance with shifts that suit your personal needsA caring team environment with strong clinical and allied health supportCareer progression and development opportunitiesGenerous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax freePrivate health insurance and gym discountsAn Employee Assistance Program for staff and family Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application. Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion. If you have any further queries, please contact Troy Groves ()
Desired Skills and Experience

Employee & Industrial Relations
Workplace Investigations
Performance & Conduct Management
Conflict Resolution & Mediation
Enterprise Agreement Interpretation
Employment Law Compliance
Case Management
Change Management
Workforce Consultation
Stakeholder Engagement
Policy Development & Governance
Risk Management & Mitigation
Manager Coaching & Advisory
Fair Work & Legislative Compliance
Organisational Change Support