Technical & Customer Service Officer

Looking for a hands-on role where no two days are the same?

Join a well-established, family-owned Australian business that has been supporting the bedding and furniture manufacturing industry for over 30 years. We're proud to be a trusted supplier of specialised machinery, components, adhesives and industrial products, with a reputation built on exceptional customer service and long-term relationships.

We're looking for a motivated and practical Technical & Customer Service Officer to become a key member of our small, supportive team. This is a diverse role that combines technical support, customer service, logistics, warehouse operations and occasional travel, making it perfect for someone who enjoys variety, problem-solving and working with people.

About the Role

You'll be responsible for supporting customers with our industry-leading Adhesive systems, ensuring they receive the training, service and technical assistance needed to get the best results from our products.

Your responsibilities will include:

• Installing, servicing and maintaining Adhesive systems

• Providing technical support and troubleshooting for customers

• Training customers on the effective use of equipment and products

• Building strong customer relationships and delivering outstanding service

• Managing stock control, ordering, inventory planning and forecasting

• Assisting with dispatch of products including latex, netting and machinery components

• Supporting warehouse operations, including unloading shipping containers when required

• Working closely with warehouse staff and casual team members

• Assisting with Melbourne metro deliveries when needed

• Providing sales and customer support across the business

• Learning our importing, exporting and logistics processes

Travel Opportunities

This role includes occasional travel, giving you the opportunity to work with customers across Australia and overseas.

Travel may include:

• 2–4 interstate trips per year

• Occasional international travel to New Zealand and Europe (1–2 trips annually)

What We're Looking For

We're looking for someone who enjoys learning, likes working with their hands and is comfortable interacting with customers.

Ideally you'll have:

• Current driver's licence with a clean driving record

• Current passport or willingness to obtain one

• A willingness to travel interstate and internationally

• Strong mechanical or technical aptitude

• The ability to learn new products and technical applications

• An interest in logistics, shipping and import/export processes

• Good computer skills and attention to detail

• Physical capability to assist with warehouse duties when required

• A forklift licence (training can be provided)

About You

You'll be someone who:

• Enjoys solving problems and helping customers

• Is organised and manages your time well

• Can work independently while contributing to a small team

• Has excellent communication skills

• Is flexible, reliable and willing to pitch in wherever needed

• Takes pride in delivering high-quality service

• Has a positive, can-do attitude

Why Join Us?

• Competitive salary of $80,000–$100,000 + Super

• Stable, full-time position with a long-established Australian business

• Friendly, supportive and down-to-earth team environment

• Variety in your day—technical work, customer interaction, logistics and travel

• Opportunity to develop new technical and operational skills

• International travel opportunities

• Be part of a company where your contribution genuinely makes a difference

If you're looking for a role where you'll learn new skills, work with great people and enjoy a genuine mix of technical, customer service and logistics responsibilities, we'd love to hear from you.

Apply now and become part of our team.