International Education Global Engagement Manager

The Australian Trade and Investment Commission (Austrade) is the Australian Government agency responsible for the promotion and marketing of Australian education internationally. 

Our client-focused Global Engagement Managers (GEMs) work with Austrade’s offshore network across 30+ markets and external partners to help Australian education businesses engage and expand internationally and to promote Australia’s quality education and training offerings to international students, parents and agents. 

GEMs are trusted advisers to their clients, developing a deep understanding of their international ambitions and ensuring the services, insights and connections provided by Austrade deliver tangible value and support long-term export success in line with government priorities and global trends.

We are seeking an individual with a successful track record working in international education. You will bring experience building trusted relationships with education businesses, managing client portfolios, and engaging and influencing diverse stakeholders. You will possess a strong understanding of the competitive strengths of Australian international education providers, the opportunities and challenges associated with international expansion, and the commercial strategies, diversified delivery models and partnership approaches that enable education providers to succeed in global markets (including transnational education). You will also demonstrate strong project management capabilities, with experience leading complex initiatives, coordinating multiple stakeholders and delivering outcomes in a dynamic environment.

• Work with experts across Austrade to identify, target and assess clients in the international education sector seeking to expand internationally;
• Provide strategic advice and drive outcomes for clients by:
  • Creating and delivering action plans with clients;
  • Establishing and maintaining global networks and relationships;
  • Managing relationships with key government and industry stakeholders;
  • Using partnerships to strengthen the team;
  • Maintaining and sharing sector knowledge with the team;
  • Anticipating and responding to client needs and challenges, escalating where required; 
  • Maintaining detailed client records in our CRM system;
• Demonstrate client engagement, commercial acumen and consultative selling skills. 
• Collaborate effectively with Senior GEMs, GEMs and colleagues across Austrade's domestic and international network to deliver outcomes and support Austrade's strategic objectives; 
• Lead on sector-related projects and initiatives within the team and amongst broader Austrade networks;
• Contribute to a high-performing and collaborative team culture, sharing expertise and supporting colleagues to deliver collective outcomes;
• Represent Australia and Austrade in both corporate and government settings;
• Clearly articulate Austrade's services and value proposition to clients, partners and stakeholders.
• Understand the Government priorities and policy settings relating to the international education sector, providing relevant insights and advice;
• Demonstrate excellent written and oral communication skills; and
• Contribute to the improvement of Austrade’s digital services.

• Australian citizenship – our successful candidate must be an Australian citizen.
• Security clearance – our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.
• Pre-employment checks - your suitability for employment will be assessed through a pre-employment screening process.

Austrade is an Australian Commonwealth Government agency with approximately 1,1100 staff based across 98 offices in 50 countries. Austrade reports to the Minister for Trade and Tourism. Austrade’s core purpose is to grow Australia’s prosperity and promote Australia on the global stage. Through our teams located across Australia and our extensive international network, we help Australian exporters to grow, expand and diversify internationally, facilitate high-quality international investment into Australia, boost Australia’s visitor economy, deliver commercial insights to inform government policy, execute government programs, and implement simplified trade reforms. Austrade is a key enabler and delivery agency for Australia’s economic security with a focus on net zero transformation, trade modernisation, export diversification, building critical capabilities and technologies, the visitor economy and the growth of First Nations businesses. With international trade and capital markets continuing to navigate economic uncertainty and intensifying competition, Austrade’s role has never been more important. Austrade values the diversity of its workforce and strives to ensure its workplaces are inclusive for all our people. Want to know more about working at Austrade? Visit https://www.austrade.gov.au/About/Employment/Working-at-Austrade.