Retail Manager

About the role

Chips And Ribs is seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of our busy food retail business in Merrylands, NSW. As Retail Manager, you will be responsible for managing store operations, supervising and developing staff, maintaining high standards of customer service and store presentation, managing stock and costs, and supporting the overall commercial performance of the business. This is a full-time, permanent position based at our store at our Merrylands shop.

Key responsibilities

• Manage the day-to-day operations of the store to ensure efficient and consistent service delivery.
• Lead, supervise, train and support store employees to maintain high standards of performance and customer service.
• Prepare staff rosters and coordinate staffing requirements according to operational needs and trading periods.
• Monitor stock levels, coordinate ordering and maintain appropriate inventory levels to meet customer demand.
• Liaise with suppliers and monitor the quality, availability and cost of stock and other store supplies.
• Monitor sales performance, operating costs and store expenses to support the profitability of the business.
• Assist with budgeting, cost control and financial reporting relating to store operations.
• Maintain high standards of customer service and respond professionally to customer enquiries, feedback and complaints.
• Ensure the store is clean, organised and presented to a consistently high standard.
• Ensure compliance with Australian food safety requirements, safe food handling practices and workplace health and safety requirements.

About you

• Minimum 1–2 years of relevant experience as a Retail Manager or in a similar management role, preferably within a retail or hospitality environment.
• Experience supervising, training and supporting staff in their day-to-day duties.
• Strong leadership and customer service skills with a positive and professional approach.
• Good organisational, communication and problem-solving skills to support effective store operations.
• Experience with general day-to-day store management.
• Ability to work effectively and remain organised in a busy, fast-paced environment.
• Good understanding of relevant food and workplace health and safety requirements.

Benefits

• A competitive salary of $80,000 – $90,000 per year (excluding superannuation).
• Full-time, permanent employment.
• A hands-on management position with responsibility for store operations and team performance.
• A supportive working environment.
• Opportunities to contribute to the ongoing development and growth of the business.

About us

Chips And Ribs is a food retail business located in Merrylands, NSW, offering a diverse menu with a strong focus on hearty American-style food. Our offering includes a variety of burgers, hotdogs, wraps, loaded fries, chicken and ribs, catering to customers looking for generous and satisfying meals. We are committed to providing our customers with quality food, efficient service and a positive experience. With a busy operation that also caters to evening and late-night customers, we are looking for an experienced Retail Manager who can lead our team, maintain strong operational standards and contribute to the continued success of the business.