Head of Tech & AI

About Pink Elephants Support NetworkAt Pink Elephants, our mission is to right the story of early pregnancy loss. We exist to shift the narrative and break the stigma by elevating evidence-based research, facilitating meaningful connection, and acknowledging the diversity of people's experiences. We lead with empathy, data, and trust to ensure no one has to walk the journey of early pregnancy loss alone.
Role PurposeThe Head of Tech & AI leads the vision, architecture, and hands-on execution of our digital ecosystem. Operating as our senior technical lead in a lean team, you will balance high-level systems design with direct hands-on build. You will expand our digital capability—integrating practical AI tools, optimising data pipelines, and ensuring robust security—to help us deliver seamless, empathetic digital support at scale.
Key Responsibilities1. AI & Systems InnovationIntelligent Personalisation: Architect and deploy ethical AI/ML capabilities and recommendation systems to deliver dynamic, tailored digital experiences for users.NLP & Data Insights: Implement Natural Language Processing (NLP) solutions to analyse unstructured data sets and deliver actionable organisational insights.Integrations: Design and maintain secure API frameworks to integrate our digital tools with external partner systems and third-party software.2. Architecture & Technical DeliveryHands-on Execution: Act as the primary technical builder, managing backend logic, software configurations, database administration, and continuous system maintenance.Ecosystem Optimisation: Evaluate our tech stack continuously, resolving technical debt and introducing modern, cost-effective infrastructure solutions.Database & Pipeline Management: Design and maintain scalable database structures (SQL), data workflows, and secure data pipelines.Vendor Management: Translate organisational strategy into functional specs when managing external agencies, suppliers, and development contractors.3. Data & Security GovernanceTechnical Synergy: Collaborate with internal data specialists to ensure robust data architecture, clean data capture, and reliable pipeline operations.Cybersecurity & Privacy: Embed privacy-by-design, modern data encryption, and safe de-identification practices across all digital touchpoints in compliance with Australian privacy laws.
Selection CriteriaEssential:Systems Architecture: Demonstrated experience building and scaling cloud infrastructure, web applications, and API integrations.Hands-on AI/NLP Implementation: Applied experience working with machine learning workflows, predictive logic, dynamic content delivery, and unstructured text analytics.Full-Stack Execution: Strong ability to write clean code, manage databases (SQL), configure APIs, and execute technical deliverables independently in a lean environment.Security & Compliance: Practical understanding of Australian privacy regulations, user encryption standards, and secure data de-identification techniques.Technical Translation: Ability to explain complex technical concepts clearly to non-technical executive teams and broad stakeholder groups.Agile Adaptability: Comfort balancing long-term technical strategy with day-to-day hands-on troubleshooting.Desirable:Exposure to digital health, telehealth frameworks, or high-empathy user journeys.Hands-on experience integrating custom modules into CRM environments (e.g., Salesforce).
Background delivering scalable technology solutions within the NFP or social impact sector.