Guest Service Ambassador - Surfers Paradise

Meriton Suites invites you to explore a rewarding career path as Guest Service Ambassador at one of our brilliant Surfers Paradise hotel.

About the Role

As a Guest Service Ambassador, you will be a naturally welcoming individual with the ability to delivery warm and authentic service in every interaction. You will play a vital role in crafting memorable experiences for our guests while representing Meriton Suites’ core values. You will participate in the daily operations of our Porter Desk and Front Desk if required, which includes handling general enquiries or concerns and assisting with guest luggage for arrivals and departures. 

Your key responsibilities:

• Be the face of Meriton Suites and warmly welcome all guests

• Champion Meriton Suites products and services, along with local attractions and events – be the go-to person to provide recommendations and assist with general enquiries

• Ensure the smooth delivery of authentic service while handling any concerns

• Build and strengthen relationships with new guests and Meriton Suites’ brand advocates to secure returning stays

• Effectively communicate and liaise with all departments to ensure the comfort, security and safety of our guests, as well as their enjoyment during their stay 

• Monitor public areas to ensure Meriton Suites standards are maintained 

• Organise luggage storage and delivery

• Assist with Front Desk check-ins, check-outs and telephone duties when necessary

To be successful in this role you will have

• Previous experience in customer service

• Similar experience in a 4-star or 5-star hotel is advantageous

• Excellent verbal communication skills

• A warm, people-orientated demeanour 

• Knowledge of the local area including transport and attractions

• Impeccable grooming and presentation

• A passion in creating a memorable first and last impression

• Ability to work in a team environment and under pressure 

• Full availability to work a 7-day rotating roster 

Why Meriton Suites? 

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

• Level 2 HIGA hourly rates + penalties and loadings + super + excellent team benefits

• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

• ‘Merit Academy’ our online training platform to further develop your skills and knowledge

• Paid Parental leave

• Access to Employee Assistance Program (EAP) to provide professional and personal advice

• Team Member accommodation discounts 

• Friends and Family discounts 

• Kudos – Monthly recognition awards 

• Team activities and social events 

• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.