Sales & Operations Coordinator (12 Months Contract)

HSO way of working

 In fulfilling our roles, we are

• Accountable for our own capabilities and development.

• Focused on delivering results without excuses, and

• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond self and are impact focused.

• Consider the needs, challenges, and objectives of every person they interact with

• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Sales and Operations Coordinator 

Works closely with and have impact on: Linfox (4PL), Operations, Sales, Marketing and Accounting Firm 

Reports to: Senior Commercial Support Specialist 

Function: Global Commercial 

Work Location/Site: Adelaide, Australia

Role Overview

The Sales and Operations Coordinator is a broad business support role within HOYA Surgical Optics Australia (HSOA), a global leader in ophthalmic medical technology. Working within a lean and collaborative team, the role provides administrative coordination across operations, sales, logistics, commercial and marketing activities. Acting as the key conduit between HSOA and Linfox, the Sales and Operations Coordinator helps ensure the efficient day-to-day operation of the business and continuity of product supply to customers. This role serves as the primary point of contact for the sales team on all customer-related supply queries, supports key accounts through accurate and timely order and invoice interpretation when required, and contributes to data accuracy, process efficiencies and effective stakeholder coordination across the business.

Key responsibilities

• Act as a key liaison between HSOA, Linfox, customers and internal stakeholders to support day-to-day business operations to ensure orders are fulfilled accurately, on time, and in line with customer expectations.

• Provide a high standard of customer service and respond to enquiries via phone and email relating to orders, logistics, product availability, invoicing and general business support.

• Work in collaboration with internal teams and external service providers to coordinate and resolve customer, supply chain and operational queries.

• Support order fulfilment, inventory allocation, returns processing and reverse logistics activities as required.

• Monitor and assist with the resolution of stock shortages, backorders, and other supply related issues, directing Linfox on allocation decisions where required to ensure optimal distribution of available stock.

• Communicate with customers as required to support order fulfilment and issue resolution.

• Support customer account setup, maintenance and change requests as required.

• Assist with maintenance of customer master data and other business records using Excel and other systems, including updating internal departments, 4PL provider and Accountant teams.

• Accurately enter, update, validate and reconcile data from multiple data sources to support business operations and reporting.

• Assist with logistics and administration of all major conferences and sponsorships.

About you

• Strong organization and administrative skills with attention to detail.

• Ability to demonstrate initiative.

• Strong attention to detail and commitment to data accuracy.

• Intermediate to advanced Excel skills and other Office applications.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Good communication skills, both written and verbal.

• Ability to follow processes and work collaboratively in a team environment.

• Willingness to learn and take initiative.

• Experience in customer service, operations, or supply chain support (preferred).

About us

HOYA Surgical Optics Australia (HSOA) is a global leader in ophthalmic medical technology.