Dispatch Officer

Company Overview:

Capital Transport is the largest, privately-owned courier and taxi truck business with revenues exceeding $200M. 

We are similar to Uber but deliver goods, not people, and our customers aren't the general public but rather businesses that need their products moved from one place to another.

Capital Transport is a leading Australian owned transport company with branches in Sydney, Melbourne, Brisbane, Adelaide and Perth. Operating our Sydney Depot from our convenient location in Rydalmere we provide flexible, client focused transport services, complemented by industry leading technology.  The successful applicant of this permanent full-time position will work as part of an energetic team to maintain, improve and grow the service of our current and future customer base.

Our Culture

Capital promotes a healthy work-life balance with a friendly work environment. We hold team lunches, recognition awards and internal promotions which is the cornerstone of our success. 

A strong culture is incredibly important to us; we want all staff to feel included and part of the greater team that drives the business forwards.

·  Great Culture within a national organisation in the logistics industry

·  Modern and dynamic working environment

·  Advance your career with long-term development opportunities

The Role

An opportunity exists within our NSW Contracts Division for a Dispatch Officer to obtain full training and development across the daily allocation and management of our fleet of vehicles.

Key responsibilities will include but not be limited to:

• Allocating work to contractors ensuring service parameters are consistently met

• Effectively communicating with colleagues and sub-contractors

• Ensuring that all written and verbal communication with clients, colleagues & sub-contractors is always professional and courteous

• Ensuring that client expectations are met in terms of time and quality in the delivery of our services

• Being aware of OH&S requirements and responsibilities, training will be provided

• Inbound and outbound customer service/query calls.

• Processing of client bookings via phone and email.

• Immediate response to emails concerning delivery updates, proof of delivery requests or any other queries.

• Providing assistance/ additional information as required to our sub-contractor drivers.

You

To be successful in this role you must demonstrate the following skills and aptitudes:

• Strong work ethic 

• Sound knowledge of the Sydney metro area

• Excellent communication skills (verbal and written)

• Calm and professional telephone manner

• Data Entry Skills - Intermediate

• Microsoft Office skills - Intermediate

• Self-motivated and well disciplined

• High attention to detail and genuine passion for providing superior customer service

• Positive and proactive attitude

• Reliable and punctual

No experience is required as this is a junior role, and full training will be provided to the right candidate.

Apply Now!!!!!