Membership Collections

Fernwood Fitness – National Support Office

Fernwood Fitness is seeking a confident and experienced Membership Collections Officer to join our supportive, high-energy National Support Office team.

This is a fast-paced, high-volume role where no two days are the same. We’re looking for someone who thrives under pressure, enjoys problem-solving, and understands that teamwork and strong relationships are critical to success.

At Fernwood, we’re passionate about empowering women to shine, and that starts with our people. You’ll be part of a fun, collaborative culture where your contribution truly matters.

• Managing and maintaining accurate membership and payment records

• Proactively contacting members with outstanding payments via phone and email

• Ensuring all financial transactions and communications are completed accurately and efficiently

• Resolving member concerns and complaints in a timely and professional manner

• Building strong relationships with members and our franchise network to support positive, solution-focused outcomes

• Working closely with your team to achieve shared goals and deliver exceptional service

• Proven experience in a busy, fast-paced environment

• Strong customer service skills with a solutions-focused mindset

• Excellent communication and relationship-building abilities

• A genuine team player who also works well independently

• High attention to detail and strong organisational skills

• Confidence handling challenging conversations with empathy and professionalism

• Solid computer skills (Word, Excel, Outlook)

• Ability to prioritise, multitask, and perform under pressure

• Supportive, team-focused culture where collaboration is key

• 2 days work from home each week

• Your birthday off – because celebrating you matters

• Team lunches that bring everyone together

• Access to a daily massage chair and mindfulness moments to recharge

• A fun, empowering environment aligned with our mission to support women

• Opportunity to build meaningful relationships and make a real impact

If you thrive in a fast-moving environment, value teamwork, and love building strong connections, we’d love to hear from you.

To apply, please submit your resume and cover letter.
Only successful applicants will be contacted.