Team Leader Service SA Help Desk

Department for Infrastructure and Transport
Job reference: 854000
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community.

Service SA delivers streamlined transactional and regulatory services through a multichannel model.

We’re looking for someone who genuinely cares about delivering great customer outcomes for both internal and external customers, while working confidently within organisational frameworks. You’re someone who takes initiative, stays calm under pressure, and can juggle competing priorities to deliver a high standard of service delivery. You communicate clearly and build strong relationships, take a proactive, accountable approach to continuous improvement, and manage a team to build high-quality performance. You’ll need to contribute to the resolution of system incidents, supervise testing of system enhancements and provide updates to relevant stakeholders ensuring effective collaboration.

Special Conditions

• Attendance is required on a rostered basis to cover operating hours or 8 am to 5 pm, Monday to Saturday.
• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
• Some out-of-hours and weekend work along with some intra/interstate travel may be required. 

RemunerationASO5 - $92,122 to $102,456 pa + superannuation.

EnquiriesTennille ReedSenior Manager Customer Experience and Knowledge ServicesTelephone: (08) 7133 3***Email: *************@sa.gov.au

Application InstructionsApplications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement.

Our Commitment The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.         

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody. 

Applications close: 21/08/2026 9:00 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.