Network Officer

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Parramatta, NSW, AU, 2150

Job reference number: 110581

Employment type: Permanent Full-Time

Salary range: $95543.0-$100405.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role:

The Network Officer will be at the centre of a critical road safety and enforcement network, coordinating operational requests, and providing expert support to internal and external stakeholders. You will manage enquiries relating to camera maintenance, access arrangements, site activities and enforcement operations, ensuring issues are resolved efficiently and professionally. Working within a high performing team environment, you will play an essential role in maintaining service excellence and supporting the effective delivery of network operations.

You will also help safeguard the reliability and effectiveness of a state-wide enforcement camera network through proactive monitoring and operational oversight. You will track system health, camera connectivity, incident capture performance, time synchronisation and site availability, ensuring potential issues are identified and addressed before they impact operations. By coordinating with technical specialists and service providers, you will contribute to the seamless operation of critical enforcement infrastructure that supports community safety outcomes.

Other duties and responsibilities include (not limited to):

Compliance & Data Management - Processing and maintaining camera certification records within the Camera Enforcement System, ensuring accurate, compliant and up-to-date information that supports enforcement operations.

Operational Administration & Enforcement Support – Managing authorised vehicle registrations and undertake enforcement-related operational activities in line with established procedures and business rules.

Reporting, Records & Coordination - Maintaining operational records, reports and correspondence, and providing support to internal stakeholders and vendors to help ensure the effective operation of the enforcement camera network.

About You:

For you to be successful within this role you should meet with all, or most of the following criteria):

Background in customer service, stakeholder support or administrative roles, with a focus on delivering positive customer outcomesConfidence working with technology and understanding basic technical information, without requiring specialist technical expertiseDemonstrated ability to effectively manage multiple priorities in a fast paced environment while maintaining accuracy and attention to detailYou can remain composed and professional when handling a high volume of phone enquiries from internal stakeholders and external vendors

Nice to Haves:

Cert II In Information TechnologyCall centre experience handling technical calls

This is a permanent role. This role is based in a hybrid environment, with 50% of your time spent in the office. You will typically work five days per month from our Parramatta office and a further five days from another TfNSW office location. To support team collaboration though, you will ideally be based in the Parramatta office for the ten days. This is a Grade 5 role, paying between $95,543. 00 - $100,405.00 + super. The grade level will be assessed based on your relevant skills, experiences, capabilities, and qualifications etc.

For more information on this position and business unit, view the role description and information pack.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Thursday 3 September 2026

For more information about this role, please contact KEVIN.DORAN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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