Superstar Allied Health Scheduler & Bookings Officer

Superstar Allied Health Scheduler & Bookings Officer

About the role
We are looking for a superstar Allied Health Scheduler & Bookings Officer who is highly organised, friendly, confident and efficient, with a genuine understanding of the allied health environment.

This is a client-facing role where the person will be responsible for managing enquiries, bookings and clinician schedules while providing an exceptional experience for families, clients and referrers.

Key responsibilities

• Answer incoming calls and enquiries in a warm, friendly and professional manner

• Clearly explain our services, clinicians, appointment types and availability

• Build rapport with families and clients and make them feel comfortable and informed

• Manage new client bookings, cancellations, rescheduling and waitlists

• Coordinate clinician calendars to maximise utilisation and minimise gaps

• Follow up enquiries and convert suitable enquiries into bookings

• Have a strong understanding of allied health services and terminology

• Communicate confidently with parents, carers, referrers and clinicians

• Ensure bookings are accurate and appropriate for the clinician/service

• Identify opportunities to fill cancellations and appointment gaps

• Maintain accurate client and booking information

• Provide excellent customer service from the first phone call through to the appointment

• Work efficiently in a fast-paced environment while managing competing priorities

Must-haves- Please only apply with the below.

• Previous allied health experience or strong knowledge of the allied health industry

• Previous booking, scheduling, reception, customer service or sales experience

• Exceptional phone manner — very friendly, warm, confident and informative

• Excellent communication skills

• Highly organised and extremely time efficient

• Ability to work quickly without sacrificing accuracy

• Strong attention to detail

• Comfortable having conversations that result in bookings

• Proactive attitude and ability to problem-solve

• Ability to confidently explain services rather than simply taking messages

• Genuine interest in helping clients find the right service and clinician

The ideal person

We are looking for someone who is genuinely a people person — someone who can make a parent feel comfortable within the first 30 seconds of a phone call, while also being extremely efficient and commercially minded.

They should be:

Friendly

KPIs

• Enquiry-to-booking conversion

• Speed of responding to enquiries

• Booking accuracy

• Clinician utilisation

• Filling cancellations and appointment gaps

• Waitlist management

• Follow-up completion

• Client experience and feedback

• Overall efficiency of the booking process