Head Of Customer Success

Bopple is a fast-growing hospitality technology platform helping ambitious hospitality brands and businesses to scale service, make data-informed decisions, and personalise their own customer experiences.

We work closely with hospitality businesses to get them live quickly, confidently, and set up for long-term success. We help thousands of brands and their teams across Australia, New Zealand and further abroad to start, run and grow their ordering, loyalty, engagement, and everything in between.

Everyone at Bopple works on product. (Yes, even the finance team.) Product thinking, combined with AI, is why our people have superpowers. It’s why we build what our merchants need before they know they need it.

There is a massive opportunity in front of us. We’re building an exciting, meaningful and lasting business, helping ambitious owners globally to do the same.

We’re moving fast and the landscape is changing every day — this is where you come in.

The role

We’re looking for a Head of Customer Success to lead activation, adoption and success for our customers: ambitious hospitality brands and businesses across Australia and New Zealand.

You’ll own team results across revenue growth, retention, product adoption, merchant health, advocacy, satisfaction and target attainment, and lead our renewal and retention strategy from the front.

Day to day, you’ll oversee customer success, support and solutions, running the operations while working across the business to improve the merchant journey from onboarding through to long-term retention. You’ll act as both a business coach to our merchants and an internal advocate for them, sharing best practice, solutions and recommendations across the team.

You will not only shape the way we support customers to start, run and grow, but what we build next at Bopple, and why.

You’ll fit right in if

• You think in scale, not just solutions and one-off ideas or fixes.
• You lead from the trenches, hands-on, customer-obsessed, and committed to experiences.
• You’re energised by momentum and pace, ambiguity doesn’t slow you down, it sharpens you
• You move fluidly between the strategic and the hands-on
• You’re technical at our core and human in your approach.

You naturally build high-trust relationships with diverse hospitality customers and partners.

• You want a function that’s genuinely yours to build, a high-performing team that will energise you, and a playbook that you can shape, develop and grow.

Moving at our pace brings a lot of change, complexity and ambiguity, and a little bit of chaos too. We thrive on that, and we’re comfortable being uncomfortable. That means Bopple isn’t the right place for everyone.

What we’re looking for

You don’t need to tick every box, but ideally you bring:

• Experience in customer success, eCommerce, account management, commercial leadership, point-of-sale (POS) or a similar roles,
• Senior leadership experience, such as coaching and developing high-performing teams,
• Strong understanding of hospitality technology, including point-of-sale and the wider eCommerce ecosystem (i.e acquisition, conversion, retention) and how the pieces fit together,
• Experience leading product adoption, launch or monetisation plays into an existing customer base,
• Based in or open to relocating to Brisbane, working on-site with the team.

You’ll have real autonomy, high standards and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes rather than wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.

We hire people, not resumes. If you think you’re right for the role, apply now.

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Who we hire

We hire talented and tenacious thinkers and tinkers — builders with founder-like energy who want real impact, accelerated learning, and true ownership. You’re open to new ideas, discussion, debate and collaboration before diving deep into focus work and execution. You make great ideas happen.

You explore AI, tools and technology to work smarter and solve problems faster.

You’ll tackle complex problems with exceptionally talented and tenacious teammates, giving you the opportunity to grow your career, or carve out your own path as we build the future of hospitality and technology.