Dental Receptionist / Dental Assistant

Job Summary:

We are seeking a professional, friendly, and organised Orthodontic Assistant / Receptionist to join our team. The ideal candidate will be the first point of contact for patients and provide exceptional customer service while managing the daily administrative tasks of our orthodontic practice. This role requires excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.

Key Reception Responsibilities:

• Greet and Check-in Patients: Welcome patients with a warm and professional demeanor, confirming appointments and gathering necessary patient information.

• Appointment Scheduling: Manage the practice's calendar by scheduling, rescheduling, and canceling patient appointments using orthodontic office software.

• Answer Phone Calls and Emails: Address patient inquiries, provide information about treatments, appointment availability, and clinic policies.

• Office Administration: Perform general administrative duties such as filing, faxing, copying, and scanning documents. Ensure all patient records are accurate and complete, including insurance information, consent forms, and medical history.

• Assist with Treatment Scheduling: Work closely with orthodontists and clinical staff to ensure patients receive timely care and treatment information.

Key Dental Assisting Responsibilities:

• Preparing clinic for patients

• Chair side assisting orthodontist and auxiliaries

• Infection control practice

• Patient care

• Laboratory work

Qualifications:

• Experience: Prior experience in a dental or orthodontic office is preferred but not required. Customer service or administrative experience in a healthcare setting is an advantage.

• Communication Skills: Excellent verbal and written communication skills are required. Ability to interact professionally with patients, staff, and doctors.

Personal Attributes:

• Friendly and approachable personality

• High level of professionalism and patient care

• Ability to remain calm under pressure

• Reliable and punctual

Benefits:

• 9 day fortnight - enjoy a paid RDO

• Paid time off

• No weekend work

• Opportunities for professional development

If you are a detail-oriented, customer-focused individual with a passion for helping others, we encourage you to apply for this rewarding role as an Orthodontic Receptionist/Dental Assistant.

To Apply: Please submit your resume and cover letter to: **@liverpoolorthodontics.com.au