Service Advisor / Service Receptionist - Smeaton Grange

Position Title:   Service Advisor / Service Receptionist

Department: Service                          

Location of the Role: Smeaton Grange

Employment Type: Full Time

About Us

Camden Valley Motors is a premier, high-volume dealership representing five leading automotive brands: Hyundai, Mitsubishi, GWM, Isuzu, and Holden. We pride ourselves on delivering top-tier mechanical care and exceptional customer experiences to our local community. We offer a supportive culture, modern facilities, and excellent career development paths.

The Role

We are seeking a versatile and driven Service Advisor to join our busy multi-brand service desk at Camden Valley Motors. In this fast-paced role, you will be the vital link between our customers and our expert service technicians. You will ensure every vehicle owner receives clear, professional guidance regarding their maintenance, repair, and warranty needs.

Key Responsibilities

• Customer Intake: Greet multi-brand customers promptly, listen to vehicle concerns, and accurately document symptoms.

• Brand Expertise: Navigate differing service schedules and warranty guidelines for Hyundai, Mitsubishi, GWM, Isuzu, and Holden vehicles.

• Communication: Translate technical mechanical issues into clear, easy-to-understand language for everyday drivers.

• Estimation & Workflow: Schedule appointments, estimate repair costs, and coordinate workflow with our workshop team.

• Updates: Keep customers informed throughout the day regarding vehicle progress and any unexpected additional work.

• Sales & Upselling: Recommend necessary routine maintenance and genuine parts in line with manufacturer specifications.

• Delivery & Follow-up: Review final invoices, explain the work performed, and ensure total customer satisfaction. 

Qualifications & Requirements

• Previous experience in an automotive service environment is advantageous.

• Strong understanding of varied manufacturer service schedules and warranty procedures.

• Exceptional communication, interpersonal, and problem-solving skills.

• Strong computer literacy and ability to navigate Dealer Management Systems (DMS).

• Valid and current Driver’s License. 

What We Offer

• Competitive Remuneration: Strong earning potential with an OTE of $75,000 - $100,000 including commission.

• Career Growth: Ongoing training and development across multiple major automotive brands.

• Exclusive Perks: Staff discounts on vehicles, servicing, parts.

• Great Culture: A supportive, dynamic, and diverse team environment.